Company Overview
Dollar General Corporation has been delivering value to shoppers for more than 80 years. Dollar General helps shoppers Save time. Save money. Every day. by offering products that are frequently used and replenished, such as food, snacks, health and beauty aids, cleaning supplies, basic apparel, housewares and seasonal items at everyday low prices in convenient neighborhood locations. Learn more about Dollar General at www.dollargeneral.com/about-us.html.
Job Details
The Asset Protection Manager will be the primary subject matter expert in regards to the training, auditing, and investigatory needs of Dollar General. Their key efforts are to reduce shrinkage and increase profitability through proactive training mediums, standardized audits and the resolution of internal and external investigations.
Management
- Develop and foster an open line of communication with Operations to support all levels of business dialogue in order to increase gross margin efforts and decrease shrink and related risks.
- Act as subject matter expert on all store systems related to inventory movement and associated functions that can cause shrink (examples include POS systems, inventory management, cash management, loss prevention, and operations policies)
Training
- Conduct shrink awareness and loss prevention training to the retail store group, including all district managers, store management, and store associates.
- Assist in the development and execution of training mediums to promote store shrink prevention awareness.
- Develop, participate in and actively market an awareness program to alert store personnel in the region of loss prevention problems/thefts or safety issues that may impact their store.
- Implement and manage the company’s High Shrink Action Plan program within designated stores.
Audits
- Perform shrink and loss prevention audits; report results and make recommendations to the retail management group and store personnel.
- Utilize audit results within area of responsibility to focus training efforts in order to decrease shrink risk and increase compliance to company policies.
Analysis
- Understand, implement and utilize exception-based software to identify potential loss issues; investigate issues, and resolve whether the exceptions are training or integrity based.
- Utilize department reports to identify loss trends and react to them appropriately.
- Monitor stores’ compliance with established policies and procedures through various reporting vehicles and respond as needed to identify and resolve training or integrity issues.
- Analyze and investigate inventory shrinkages; determine causes, and actively participate in initiatives to resolve and correct store level issues.
Investigations
- Actively investigate any/all concerns related to suspicious losses to determine situational facts; conduct interviews with all parties involved and resolve internal theft matters.
- Conduct internal investigations when warranted and submit written reports for each investigation to follow established guidelines. Formulate recommendations to avoid future losses and communicate those to the appropriate parties.
- Serve as a liaison with law enforcement to recover merchandise or cash, prosecute cases, and facilitate restitution when warranted.
Physical Security
- Be the subject matter expert for all physical security programs and processes within the retail store group. This would include expertise in all physical alarm systems, CCTV, and the supporting programs of each. Be aware of prototypical standards and ensure all related tools are properly placed and scoped in all stores (existing and new).
Qualifications
Knowledge, Skills and Abilites
- Demonstrate effective oral and written communication skills.
- Demonstrate ability to facilitate group training sessions (competent public speaking skills)
- Analytical skills sufficient to conduct research, determine relevance of information, and interpret meaning.
- Investigation, interview and interrogation skills (Wicklander & Zulawski or Reid Training required – CFI preferred).
- Financial analysis skills sufficient to interpret operating statements and other financial data.
- Basic computer proficiency with applications such as Microsoft Office.
- Familiarity with exception based management software applications (end-user use).
Work Experience and/or Education
- Progressive experience in a retail loss prevention position(s).
- Bachelor’s degree preferred.
- Retail operations experience preferred.
- Three + years of multi-store experience required.
Note: This position requires weekly travel in a company-provided vehicle with limited overnight stays; a current driver's license and acceptable driving history is required.
Competencies
- Drives results by identifying opportunities to improve performance.
- Ability to work independently.
- Works efficiently by planning and organizing work to achieve goals and objectives.
- Focuses on internal customers by anticipating customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
- Applies effective analytical skills by integrating complex information, while balancing tactical and strategic initiatives.
- Provides effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
- Communicates effectively by providing clear and timely communication and demonstrating effective listening skills.
- Demonstrates adaptability by adjusting to changing business priorities.
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