Initial Posting Date: 10/18/2024
Application Deadline: 10/27/2024
Agency: Department of Human Services
Salary Range: $4,138 - $6,025
Position Type: Employee
Position Title: Family Coach (Human Services Case Manager), Bilingual English/Spanish is Required
Job Description:
The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.
Bilingual requirement: To qualify for this position, you must be bilingual in Spanish. The job offer will be contingent upon passing test(s) evaluating your proficiency in the bilingual requirements for this position. Upon passing the test(s), you will receive 5% bilingual differential pay of the employee’s base pay.
A cover letter is required. Attach a cover letter that demonstrates how you meet the minimum qualifications, requirements, and essential attributes for the position.
A valid driver’s license and acceptable driving record is required.
Opportunity awaits! Would you like the opportunity to make a positive impact on Oregonians in need of support and resources? Would you enjoy working with a diverse team that collaborates and learns together in service of children, families, and communities? If so, we’d love to hear from you!
Summary of Duties
As an employee working in the Self-Sufficiency Program (SSP), you will have an opportunity to provide resources and services to help people move out of poverty and toward whole well-being. Programs include food benefits, cash assistance, childcare assistance, services for domestic violence survivors, resources for refugees and support for youth experiencing homelessness.
As a Family Coach, you will be:
- A part of Family stability/Family preservation projects.
- Responsible for providing person-centered, strength-based practice to assist families transitioning into a state of independence through collaboration and partnership within the agency and the community.
- Engaging families in many different ways, these include but are not limited to: individual and family assessment; identification of goals that are attainable and provide a glide path off state assistance; identification of individual and family strengths; collaboration with other state agencies, and collaboration with community organizations and resources. Also, determine eligibility for programs, as necessary.
- Negotiating coaching contracts with the adults in the home; utilizing the continuum of Jobs activities, supporting both the adults needs as well as the family's needs to attain the goal of employment. It is essential for the Family Coach to evaluate employability readiness, provide meaningful provider referrals, promote services, and motivate the adult towards employment.
- Developing and maintaining a base knowledge of employment services; contractors; and community services to meet the employment needs of the family. This knowledge must span various levels of employment readiness including limited work experience, criminal backgrounds, career paths from entry level on up, etc.
- Actively seeking to provide culturally appropriate services where individuals are treated respectfully, compassionately, and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language; national origin; class; race; age; ethnic background; disability; stages of development; religion; gender; sexual orientation and other differences or diversity factors.
Minimum Qualifications
- A bachelor's degree in a Behavioral Science, Social Science, or a closely related field; OR
- A bachelor's degree in any field AND one year of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- An associate degree in a Behavioral Science, Social Science or a closely related field AND two years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing); OR
- Three years of human services related experience (i.e., work providing assistance to individuals and groups with issues such as economically disadvantaged, employment, abuse and neglect, substance abuse, aging, disabilities, prevention, health, cultural competencies, inadequate housing).
Essential Attributes
We are looking for candidates with:
- Experience with strength-based case management and assessing customers’ strengths & service needs.
- Experience conducting community visits.
- Experience working as a team and staffing collaboratively with community partners and families.
- Experience successfully organizing work efficiently, prioritizing developing situations, managing multiple tasks with interruptions, as well as managing workloads with competing deadlines. In this role, family coaches are working with families on emergent needs and often rearrange priorities to problem solve.
- Experience initiating and maintaining relationships while working successfully with diverse populations and with individuals who may find it challenging to express themselves verbally.
- Experience maintaining professionalism and working with compassion through a trauma informed lens while serving customers and participants that may be experiencing stress, trauma, and/or domestic violence.
- Knowledge of ODHS programs and community resources and the ability to coordinate multiple parties & integrate multiple services.
Attention all candidates! A Cover Letter is required. Clearly describe how you meet the minimum qualifications and essential attributes in your application materials. Your application materials will determine if you are selected to move forward in the selection process. Please include detailed work and education history. Please upload a resume or complete the work history profile. Note: Your resume and cover letter may be uploaded in the Resume/CV field on the online application.
After you submit your application, you will have additional tasks to complete in Workday. Please continue to check your Workday account throughout the recruitment process.
Working Conditions
- Your work will be conducted in the Office and Community. Your work will have a Hybrid work format that includes office work, and some work that can be conducted remotely. You will be required to come into the office 3 (Three) days per week.
- Your typical work schedule will be Monday – Friday, 8:00 a.m. – 5:00 p.m. Pacific Standard Time (PST). Occasionally you will need to adjust your schedule based on service need.
- You may interact with a wide range of people including some who have experienced trauma and may exhibit challenges in controlling their emotions.
- Fast-paced position that includes a high volume of individual, family, and community partner contact.
- Rarely, you may have required overnight travel to attend statewide meetings and trainings.
Background Checks and Requirements
- If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
- The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.
- A valid driver’s license and acceptable driving record is required.
Benefits
Employment Preference
Veterans’ preference:
General Information
- This is a permanent, full-time position and is represented by the Service Employees International Union (SEIU).
- This recruitment may be used to fill future vacancies in the same classification.
- The salary listed is the non-PERS qualifying salary range (AA-Rate). If the successful candidate is PERS qualifying, the salary range will reflect the additional 6.95% (AP-Rate). Please review the Classification and Compensation page for more details, or you may visit our website for information on Pay Equity.
Contact Information
We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
- The recruiter for this position is Dereen Jalal. If you contact the recruiter, please include the job requisition number: REQ-167837.
- Email: Dereen.Jalal@odhs.oregon.gov
- Phone (call or text): 503-910-7744
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