Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
- This job is responsible for managing a financial center (FC) in collaboration with senior team members, supporting the operational excellence of the FC and ensuring that all aspects run effectively and cohesively.
- Overseeing the smooth and efficient functioning of the teller line, day-to-day policy and procedure adherence, and improvement of financial center performance.
- Ensuring that directives are implemented and taking up leadership responsibility for the financial center when teammates are absent.
Key Responsibilities:
- Manages client traffic, engaging and appropriately routing clients, and fosters client retention.
- Manages business results through formalized management routines and coaching.
- Creates a world-class client experience environment.
- Manages market-level initiatives prescribed by market leaders.
- Drives operational excellence by engaging employees on business strategy.
- Manages organizational priorities and effective execution.
Required Qualifications:
- Enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results, acting in the best interest of the client.
- Collaborates effectively to get things done, building and nurturing strong relationships.
- Displays passion, commitment, and drive to deliver an experience that improves our clients' financial lives.
- Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed.
- Communicates effectively and confidently and is comfortable engaging all clients.
- Ability to learn and adapt to new information and technology platforms.
- Applies strong critical thinking and problem-solving skills to meet clients' needs.
- Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
- Can manage complexity, prioritize tasks, delegate and execute in a fast-paced environment.
- Can interpret performance results, find opportunities to drive success and hold others accountable to results.
- Flexible to work weekends and/or extended hours as needed.
Desired Qualifications:
- Experience in financial services and knowledge of financial services industry, products, and solutions.
- Experience in mortgage, retail, and/or hospitality.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- Bilingual skills.
Skills:
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
- Inclusive Leadership
- Prioritization
- Problem Solving
Minimum Education Requirement:
High School Diploma / GED / Secondary School or equivalent
Shift:
1st shift (United States of America)
Hours Per Week:
40
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