Senior Customer Enablement Specialist US
80,000 - 120,000 $ per year
Founded in 2002 and headquartered in Berlin, think-cell has become the leading provider of business document creation software, renowned for our essential PowerPoint plug-in that revolutionizes the creation of charts and other layout functionalities. In 2021, Cinven recognized think-cell’s potential and acquired a majority stake, further solidifying our position in the market.
Overview:
The Senior Customer Enablement Specialist will be responsible for ensuring the enablement of think-cell customers by delivering training, workshops, and best practices to a defined set of customer accounts within a specific geographical region.
Key responsibilities:
- Collaborate with Account Executives to drive account growth and execute plays that address churn risks, ensuring high customer satisfaction.
- Lead think-cell training sessions and workshops tailored to customer use cases, enhancing software adoption and value realization.
- Oversee trials and proof of concepts, aligning think-cell’s solutions with prospective customers' needs.
- Gather customer feedback and share insights with product and marketing teams to drive product improvements and customer success.
- Maintain accurate and up-to-date customer data and opportunities in systems like Salesforce.
Your profile
- 5+ years in Customer Enablement, Customer Success or Account Management, preferably in SaaS.
- Bachelor’s degree required; advanced degree is a plus.
- Proven track record in creating and delivering training programs.
- Experience with software demos, trials, and CRM tools like Salesforce.
- Proven ability to analyze feedback and drive actionable results.
- Primarily an in-office culture with 3 days in Denver in the office and 2 days from home.
This position is based in think-cell’s headquarters in Denver office.
Why us?
With a global presence, we have offices in Berlin, Denver, Boston, London, and Tokyo, and a dedicated team of over 150 employees. Our innovative solutions have garnered a broad and loyal customer base of more than 1.2 million business users in 30 thousand companies, including all top 10 global consulting firms, over 90% of DAX 40 companies, and 89 of the top 100 US blue chip enterprises.
Our differentiated and best-in-class proprietary technology thrives in an attractive market with dynamic growth potential, offering a large and expanding total addressable market. We continue to set the standard in business document creation, driven by our commitment to excellence and innovation.
Join our Journey
We encourage you to apply, even if you feel you may not tick every box. At think-cell, we understand that diversity fuels excellence, and we welcome all passionate individuals who want to contribute to our growing and exciting business. Your presence will help shape our inclusive culture and inspire us to reach new heights together.
If you have any questions regarding working at think-cell, our job openings or events, please feel free to contact our colleague Julia Zhachuk.
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