Entergy Senior ServiceNow Cloud Specialist New Orleans, Louisiana Apply Now
Job Title: Senior ServiceNow Cloud Specialist
Work Place Flexibility: Hybrid
Legal Entity: Entergy Services, LLC
Please Note: Only US Persons can be considered for the role. This position is subject to ITAR/EAR regulations. “US Person” includes US Citizen or US National, lawful permanent resident, refugee, or asylee.
This posting may be used to fill multiple vacancies. The open position(s) can be filled in New Orleans, LA (preferred); Jackson, MS; Little Rock, AR; or The Woodlands, TX. Other locations within Entergy’s service territory may be considered.
The official title for these positions will be Cloud Specialist Sr
JOB SUMMARY/PURPOSE
As a ServiceNow Developer within Entergy’s Operational Governance team, you will provide IT services to internal customers as well as deliver ongoing support for ServiceNow-based software solutions. This role provides the opportunity to engage in the full application lifecycle as part of a scrum team. You will design, develop, and support solutions on the Now platform that supports Entergy’s core IT processes.
JOB DUTIES/RESPONSIBILITIES
- Develop application features with configuration and custom code development.
- Assist in the coordination of any changes, upgrades and testing with support providers for external integrations and systems.
- Participate in peer reviews for application changes.
- Participate in scrum ceremonies such as refinement, demo, and release planning.
- Create workflows and build service requests based on customers’ specifications.
- Use scripting tools and ServiceNow functionalities to automate rote tasks.
- Perform system and integration testing; and monitor health, usage, and overall compliance within the application.
- Generate reports as needed.
MINIMUM REQUIREMENTS
Minimum education and experience required of the position:
Bachelor’s degree in computer science, MIS, business administration, or other technical area of study OR equivalent work experience; advanced degree is a plus.
4+ Years working as a software developer for an enterprise platform.
Minimum knowledge, skills and abilities required of the position:
Solid analytic and problem-solving skills with excellent written and verbal communication skills.
Proven experience working with Agile development teams.
Familiarity with software development and design methodologies.
Ability to work both independently and as part of a team.
Desired knowledge, skills, and abilities:
Prior ServiceNow experience.
Understanding of design thinking techniques including Persona's, Journey Maps, and Business Model Canvas.
Any certificates, licenses, etc. required of the position:
- Any ServiceNow, Certified Agile Product Owner, or ITIL certifications are a plus.
Primary Location: Texas-The Woodlands Arkansas: Little Rock || Louisiana: New Orleans || Mississippi: Jackson || Texas: The Woodlands
Job Function: Information Technology
FLSA Status: Professional
Relocation Option: No Relocation Offered
Number of Openings: 1
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets.
WORKING CONDITIONS:
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.
#J-18808-Ljbffr
