HCA Healthcare Senior Provider Solutions Specialist Denver, Colorado Apply Now
Salary Estimate: $77084.80 - $123385.60 / year
The estimate displayed represents the typical salary range of candidates hired. Factors that may be used to determine your actual salary may include your specific skills, how many years of experience you have and comparison to other employees already in this role. The typical candidate is hired below midpoint of the range.
Introduction
Do you want to join an organization that invests in you as a Senior Provider Solutions Specialist? At HCA HealthOne, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.
You contribute to our success. Every role has an impact on our patients’ lives and you have the opportunity to make a difference. We are looking for a dedicated Senior Provider Solutions Specialist like you to be a part of our team.
Job Summary and Qualifications:
The Senior Provider Solutions Specialist serves as a lead and subject matter expert for Provider Solution Specialists in the integral role for HCA IT&S. This role serves as a zone lead that will coordinate training and support resources for providers in the healthcare setting. The role requires working closely with providers, but also involves working with an ecosystem of healthcare professionals including provider office personnel, Medical Staff Office, Provider Relations, Clinical Services, facility leaders, and others. Responsibilities include assisting providers throughout the healthcare continuum from the introduction to adoption and advancing utilization of HCA technologies.
Duties Include, and are not limited to:
- Implementation/Change Management:
- Leads and facilitates in implementation and support of systems and technologies deployed to physicians and physician offices.
- Provides training and first level support for dictation and voice recognition technologies.
- Collaborates and leads discussions that promote process changes that improve the implementation, maintenance, and support of provider-facing equipment and technologies.
- Leads discussions and makes group recommendations to develop and deploy best practices.
- Support Requests:
- Proactively leads and rounds in the facility and physician practices to ensure physician support needs are identified.
- Coordinates physician and physician office service requests and incident resolutions through the Division Service Desk.
- Documents interactions with physician and physician team to confirm needs are met.
- Provides timely response and resolution to provider issues identified and reported.
- Access:
- Collects, validates, and appropriately routes documentation to support system access, confidentiality, information protection and security compliance.
- Promotes system security and patient confidentiality and helps ensure compliance.
- Partnerships:
- Acts as an advocate to Provider Support Specialists for physicians and physician office staff needs.
- Serves as a subject matter expert for all new provider-related applications.
- Training:
- Responsible for leading, planning, coordinating, developing, tracking and delivery of training for providers, hospital business partners, and physician office staff on new and current applications and workflows.
- Customer Service:
- Partners with facility and division colleagues to enable a successful physician experience.
- Effectively communicates with customers, maintaining positive body language with confidence and patience.
Education:
College graduate or advanced course studies or related experience with 3-5 years previous experience in healthcare related field preferred.
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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