Senior Stakeholder Relationship Tax Consultant
Location: Springfield, IL / Sioux Falls, SD / Milwaukee, WI
WHAT IS THE TS-TAXPAYER SERVICES DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas: Taxpayer Services Customer Assistance, Relationship and Education (CARE), Stakeholder Partnerships, Education & Communication (SPEC), Area 2, Growth Territory 208.
SPEC Mission Statement: Assist taxpayers in satisfying their tax responsibilities by building and maintaining partnerships with key stakeholders, seeking to create and share value by informing, educating, and communicating with our shared customers.
SPEC accomplishes the mission through establishing relationships with partners and volunteers through the Volunteer Income Tax Assistance (VITA) program. VITA is an IRS-sponsored program that provides underserved communities with free tax filing assistance, using IRS-certified volunteers.
Responsibilities:
- Develops, recommends, and implements marketing plans, including targeted key messages, information dissemination methods, and optimum communication vehicles. Develops and recommends effective, research-driven marketing strategies for agency programs, products, and messages.
- Working with leveraged partners, reviews and analyzes taxpayers' financial information, and methods to recommend alternatives for filing and payment of federal taxes. Independently reviews tax liability issues, reviews data, identifies and addresses potential tax issues; explores issues to determine nature, scope, and direction of inquiries; evaluates alternative courses of action to resolve issues/problems; develops marketing plans and products.
- Collaborates with partners and others to assess the effectiveness of local marketing efforts. Provides feedback and recommendations to management and partners regarding marketing events, marketing program effectiveness, and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan and resolve issues regarding marketing/promotional ideas.
- Coordinates with functions such as Compliance, Electronic Tax Administration, Communication and Liaison, and other functions to publicize IRS programs and promote organizational effectiveness. Creates and disseminates news releases, newsletters, flyers, bulletins, media events, web pages, product lines, or other marketing promotions.
- Works with management to measure the effectiveness of IRS programs, products, and services by analyzing and evaluating historical, statistical, and demographic data. Conducts focus groups and approved surveys to develop or design new strategies or revise existing ones.
- Plans, prepares, and conducts, or arranges for leveraged partners to conduct, customized seminars, speeches, workshops, and feedback sessions that highlight IRS benefits and emerging issues to promote voluntary compliance.
- Provides technical tax law and tax educational assistance for internal and external customers/partners. Develops, coordinates, and provides training as an instructor and guidance to practitioners, volunteers, and other internal and external stakeholders.
Requirements:
- Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
Qualifications:
Federal experience is not required. Experience may have been gained in the public sector, private sector, or through relevant volunteer work. One year of experience refers to full-time work; part-time work is considered on a prorated basis.
You must meet the following requirements by the closing date of this announcement:
SPECIALIZED EXPERIENCE GS-12 LEVEL: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 level in the Federal Service. Specialized experience for this position includes: Experience with the development and promotion of materials to customers or internal/external stakeholders, through the planning and implementation of marketing and communication plans; Experience with marketing principles and techniques; Experience with promotional methods and media choices; Experience developing leveraged partnerships; Experience with written and oral communication to deliver presentations and written products.
Additional Information:
- Subject to a 1-year probationary period.
- Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.
- This is a Bargaining unit position.
- Tour of Duty: Day Shift - Start and stop times between 6:00 a.m. and 6:00 p.m.
- Alternative work schedule, staggered work hours, or telework may be available.
- Relocation expenses - NOT COVERED.
Required Documents:
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current registration/license
- High School Diploma (or equivalent) - If you are 16 or 17 years of age, you MUST submit documentation of graduation from high school (or equivalent).
How to Apply:
The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 11/07/2024.
Agency Contact Information:
(ERC) Employee Resource Center
Phone
Email
Website
Address: TS - CARE-Customer Assistance, Relationship and Education, 1111 Constitution Ave NW, Washington, DC 20224, US
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