The Implementation Consultant with FinThrive is responsible for successfully supporting clients during implementation by helping define application configurations, workflow, and integration with existing host systems. The Implementation Consultant will work closely with the Project Manager to manage project milestones and drive product delivery. Responsibilities include performing current-state assessments and assisting clients to implement best practice solutions and workflow during all aspects of the FinThrive product implementations as assigned. The individual will be part of multiple disciplinary teams in the delivery of customer contractual obligations and is responsible for the successful and timely completion of projects resulting in customer sign-off and project acceptance. This role supports high-volume, fast-paced implementation activities.
What you will do
- Assess current-state business processes and suggest best-practice solutions using FinThrive's technology.
- Partner with clients to design, document, and deploy application configurations and specifications.
- Translate business requirements into functional specifications.
- Serve as a liaison with custom development teams to create integration solutions or reports.
- Ensure proper deployment of solutions through testing.
- Problem-solve and perform analysis of errors based on end-user or quality testing.
- Act as a subject matter expert in application, implementation configuration, and deployment.
- Provide a consistently positive experience for all client resources, focusing on client-centric best practices and relationship management.
- Coordinate activities amongst Customer Delivery resources to ensure successful product and service implementations, promoting an overall positive client experience.
- Manage multiple customers through the successful implementation of FinThrive Patient Access and Revenue Cycle Technology solutions.
- Ensure the successful completion of quality product and solution implementations utilizing strong leadership, project, and resource management skills.
- Set and manage customer expectations.
- Understand product data requirements and their relation to product features and functionality.
- Remain current on release updates and product knowledge for assigned products.
- Provide coordination and clear communication via phone, email, and SFDC on the case or other client implementation and support activities to both internal and external customers.
- Maintain a high level of commitment to superior customer satisfaction throughout the entire duration of the customer relationship.
What you will bring
- 2+ years of Hospital or ambulatory Patient Access and Revenue Cycle knowledge or experience.
- 1+ years of demonstrated experience with an EMR (ex. Epic, Meditech, Cerner).
- Excellent written and verbal communication skills.
- Strong organization, analytical, and problem-solving skills, as well as detail-oriented.
- Demonstrated ability to work in a team environment that requires quick turnaround and quality output.
- Ability to prioritize workload and work efficiently without supervision.
- Knowledge of all MS Office Products.
- Ability to work concurrently on multiple projects with several teams.
- Travel Required: up to 10%
What we would like to see
- Experience with FinThrive's Contract Management Solution.
- Associate or Bachelor's degree.
- Prior experience in implementing and/or supporting Healthcare and/or financial packages.
- Prior experience in implementing and/or supporting software applications.
- Previous experience in hospital revenue cycle operations, consulting, or general finance.
- Prior experience with direct client/external-facing engagements.
- Comprehensive understanding of the hospital revenue cycle.
About FinThrive
FinThrive is advancing the healthcare economy.
For the most recent information on FinThrive's vision for healthcare revenue management visit finthrive.com/why-finthrive.
Award-winning Culture of Customer-centricity and Reliability
At FinThrive we're proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.
Our Perks and Benefits
FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.
FinThrive's Core Values and Expectations
- Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive's core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities.
- Support FinThrive's Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive's business practices; this includes becoming familiar with FinThrive's Code of Ethics, attending training as required, notifying management or FinThrive's Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations.
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Statement of EEO
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.
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