U.S. Eagle Federal Credit Union is a local not-for-profit, very for-people place. We are an organization that quietly does the right thing in a world that can't stop talking about doing just that. At U.S. Eagle, you can make a big impact and help create a world where people matter more than profit. As a Lead Financial Consultant, you will provide expert guidance and support to our membership and branch staff while acting with sincerity, objectivity, urgency and displaying a passion for learning.
Essential Functions & Responsibilities:
- Personally greet each member as they enter the branch with an appropriate "Good Morning or Afternoon" and thank them for coming in as they exit the branch, referring to them by name as often as possible. Must ask members to remove hats and sunglasses as they enter the building.
- Make appropriate follow-up calls to members to ensure member satisfaction. Offer additional products and services that meet their needs.
- Answer and resolve member inquiries and conduct research on member accounts as required or requested. Serve as a backup to the Member Service Representative (MSR).
- Maintain in-depth knowledge of and comply with all department and security policies, procedures and federal regulations; including BSA requirements.
- Encourage and educate members to use self-service conveniences including but not limited to Mobile Banking, Mobile Remote Capture, ATMs and online banking to enhance their service experience.
- Assist new representatives with in-house training. Become familiarized with FMSI scheduling. Provide universal support to the branch. Must be proficient in all MSR duties.
- Process routine and complex transactions in accordance with established credit union procedures and performance standards. Open new share accounts, interview members requesting consumer loans and credit cards. Explain loan procedures, obtain necessary documentation, complete applications and route to the underwriting team.
- Establish new credit union relationships by utilizing a needs-based approach to provide products and services appropriate for the member's financial needs. Provide guidance to assist members in reaching their long-term financial goals.
- Demonstrate a high level of courtesy and efficiency while continuously exceeding service expectations. Achieve all team and individual sales and service goals.
- Possess a high-level understanding of NADA reports, loan-to-value, GAP coverage, Mechanical Breakdown coverage, Credit Life and Disability coverage and simple interest calculations.
- Understand and explain NCUA share insurance, basic regulatory rules and compliance issues to members. Open and have knowledge of Fiduciary accounts and fraud/forgery procedures. Redeem U.S. Savings Bonds. Provide Notary services and assist members with all IRA requests.
- Provide informed, friendly, professional, personal and accurate service and support to all members and associates. Resolve any discrepancies in a timely manner.
- You will have the opportunity to learn and perform a variety of other duties, including working with management on scheduling and coaching.
- Other duties as assigned.
Experience: One year to three years of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
Other Skills: Excellent written and verbal, analytical and problem-solving skills; and proficient in Windows environment and Microsoft productivity software.
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