Adventure Consultant (1-day trips) Job Description
Overview:
Since 1979 ROW Adventures has provided life-changing travel experiences that have a positive impact on our guests, our staff, and the people and places we visit.
Our mission is “Sharing Nature – Enriching Lives” and we seek to preserve the places we visit and through our trips, create advocates for the continued conservation of these resources. Our hope is to hire people that share these values. As a family-run business we value community, a healthy, supportive workplace, diversity and taking care of each other.
Description:
As an Adventure Consultant at ROW Adventures, you will play a key role in delivering high-quality trips by providing enthusiastic sales support and exceptional customer service. You’ll assist guests with booking one-day trips, ensuring all their needs are met, from transportation to accommodations. This role involves regular customer interaction via phone and email, managing reservations through software, and performing data entry. Additionally, you’ll help distribute marketing materials and engage with the community to raise awareness of our offerings.
Qualifications:
The ideal candidate is a highly organized, task-oriented self-starter with a strong commitment to excellence. They possess outstanding written and verbal communication skills, a background in customer service, and a passion for adventure travel. Additionally, the candidate should excel at writing emails, reports, and business correspondence, and be adept at solving practical problems related to trip logistics and scheduling.
- Minimum two years in sales or customer service, with strong front-line phone experience.
- An enthusiastic salesperson with a passion for the outdoors and the ability to communicate trip details effectively.
- Excellent written and verbal communication skills.
- Strong organizational and time management skills, with a keen attention to detail.
- Ability to work collaboratively in a team atmosphere, demonstrating good judgment and self-motivation.
- Proficiency with Google Workspace or similar software and willingness to learn new systems or software programs.
- A friendly demeanor, positive outlook, and a sense of humor!
Key Responsibilities:
- Serve as the primary point of contact for guests, providing phone, email, and LiveChat support for trip bookings.
- Utilize ROAM reservation software to create, monitor, and update bookings, ensuring accurate records of notes and payments.
- Provide comprehensive information about various trips and share your passion for outdoor activities with guests, ensuring all leads are followed up to secure sales.
- Review all reservations before travel.
- Maintain the ROW Adventure Center website, ensuring content is current and engaging.
- Work with local hotels, Airbnb hosts, and other accommodations to create partnerships and raise awareness of our offerings.
- Distribute marketing materials to visitor centers and other strategic locations.
- Book and assign guides to fly fishing trips, ensuring the best match for guests' needs.
- Be available by phone on weekends during the busy season for guest/logistical emergencies.
- Participate in occasional trade shows and conferences, which may require travel outside normal business hours (evenings/weekends).
- Collaborate with team members and support multi-day sales as needed.
- Assist with administrative tasks, including data entry, brochure management, and shipping/receiving packages (up to 55 lbs).
Work Schedule:
Typically Monday – Friday, with on-call weekend phone coverage during the summer season.
- Compensation: DOE
- Employment Term: Full time, year round
- Schedule: Generally M-F, 8am-5pm PST with some nights and weekends required
- 401K retirement savings plan including employer match of 100% of first 3% deferred salary and 50% match of the next 2%
- Flexible spending account (medical & daycare)
- Medical insurance
- Free or discounted tour space available to family and friends per established guidelines.
- Other Perks: Travel opportunities, professional development opportunities, and access to industry pro deals
- Coeur d’Alene, Idaho Office: Located in the vibrant downtown just a five-minute walk to the lake and hiking
Work Environment & Physical Demands:
This position is primarily in a clerical, office setting and this role routinely uses standard office equipment including, but not limited to computers and telephones, and may occasionally travel 1-2x a year on ROW Adventure Family of Companies, retreats and/or training. Elements of the job duties may also require occasional operation of a motor vehicle.
The above statements are not intended to encompass all functions and qualifications of the position. Rather, they are intended to provide a general framework of the requirements of the position. Job incumbents may be required to perform other functions not specifically addressed in this description.
Conditions of Employment:
This position will be located at our Coeur d’Alene, Idaho headquarters.
The ROW Family of Companies is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, color, religion, creed, sex, sexual orientation, transgender status, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, status as an officer or enlisted members of the military forces, veteran status, disability, genetic information or any other protected characteristic applicable under federal, state, and local laws. Applicants with a disability that need assistance applying for a position may contact jobs@rowadventures.com
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