Hours:
Shift Start Time:
Shift End Time:
AWS Hours Requirement:
Additional Shift Information:
Weekend Requirements:
On-Call Required:No
Hourly Pay Range (Minimum - Midpoint - Maximum):
$25.850 - $30.889 - $35.928
The stated pay scale reflects the range that Sharp reasonably expects to pay for this position. The actual pay rate and pay grade for this position will be dependent on a variety of factors, including an applicant’s years of experience, unique skills and abilities, education, alignment with similar internal candidates, marketplace factors, other requirements for the position, and employer business practices.
What You Will Do
To assist the physician and other health care professionals in providing quality care to patients in the Sharp Rees-Stealy Occupational Health Program.
Required Qualifications
- Certification of completion of a Medical Assistant Program.
- AHA Basic Life Support for Healthcare Professional (AHA BLS Healthcare) - American Heart Association - REQUIRED
Preferred Qualifications
- 1 Year MA experience in related clinical area.
- Experience with CAOHC and Spirometry.
- Certified Medical Assistant (CMA) - California Certifying Board for Medical Assistants - PREFERRED
Essential Functions
- Communication and teamwork: Participates in clinical and department specific meetings, technical in-services, customer service training, and mock codes. Orients new nurse to department. Consistently acts as a team player. Demonstrates willingness to float/flex and assist in other departments/locations throughout Sharp Rees-Stealy. Uses positive communication skills, identifies issues, makes suggestions related to access, patient care and patient satisfaction to immediate supervisor and offers solutions for resolution in cooperation with other team members (Providers, PSRs, etc.). Provides assistance to PSRs in resolving issues related to front desk responsibilities including scheduling and telephone management. Acts as a positive role model and ensures appropriate service delivery.
- Customer service: Smiles, makes eye contact, uses warm and professional tone of voice when calling patients and escorting them to the exam room. Addresses all patients by first and last name, unless otherwise requested by the patient. Checks for correct name pronunciation. Introduces self using first name and role/title. Wears name badge where it can be easily seen. Provides physical assistance to patients as indicated (e.g., getting onto exam table in exam rooms). Ensures patient is comfortable while waiting in exam room (offers blanket, magazines, etc.). Returns regularly and explains delays to patients waiting in exam rooms. Keeps PSR informed of back office events and status.
- Daily operations: Listens to patients, collects pertinent information, recognizes the urgency of the patient's problem and routes to physicians. Returns phone calls according to physician instruction. May schedule patient appointments. Ensure prompt and efficient return of messages according to established policy. Troubleshoots and resolves problem calls. Assumes responsibility for receiving of results, routing to provider and forwarding to medical records. Monitors patient flow, physician schedules and completes daily tasks to ensure quality and meet service standards.
- Nursing skills: Demonstrates technical expertise and competency within scope of practice. May act as a clinical resource for the assigned area. Partners with physicians to continuously learn and expand clinical knowledge base. Maintains current knowledge of medications and administration techniques.
- Regulatory compliance: Follows established guidelines for infectious control policy and procedure. Maintains environmental/equipment safety and reports any potential hazardous situation to Supervisor/Manager. Attends all mandatory safety training inservices.
Knowledge, Skills, and Abilities
- Medication administration proficiency.
Sharp HealthCare is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability or any other protected class.
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