POSITION SUMMARY:
We have exciting opportunities in our Central Billing Office for a Customer Service Representative.
JOB DESCRIPTION:
CUSTOMER SERVICE REPRESENTATIVE: In this role, the successful candidate acts as a primary contact for NYU Langone patients who have questions about their balances, benefits, and insurance. The representative will answer phone calls and/or electronic messages and follow up on issues which could include submitting bills, calling insurance, correcting information, making outbound calls to patients, and entering detailed information in the billing system as assigned by management. Follow established protocols/scripts and handle issues in prescribed timelines but use independent judgment to resolve patient inquiries to maintain high levels of patient satisfaction. The representative will establish and maintain effective relationships with patients and their families via active listening, empathy, rapport, courtesy, and professionalism. The candidate will also work closely with customer service representatives to assist with daily operations.
MINIMUM QUALIFICATIONS: To qualify, you must have a High School Diploma or GED. Experience in customer service, medical billing, accounts receivable, insurance, or related duties; Knowledge of CPT and ICD10 utilized in medical billing; English usage, grammar and spelling; basic math; and 3 years’ experience in a similar role.
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