Central City Concern is an innovative nonprofit agency providing comprehensive services to single adults and families in the Portland metro area who are impacted by homelessness, poverty and addictions. We hire people that are skilled and passionate to meet our mission to end homelessness through outcome-based strategies which support personal and community transformation.
The Case Manager acts to ensure the stability of individuals within the program properties and will be familiar with and able to access resources for clients, including alcohol and drug treatment, mental health treatment and any other identified needs. The Case Manager must have a good understanding of dual relationships, professional boundaries, and appropriate behavior. The candidate will have the skills needed to support and assist clients in improving and maintaining recovery, retaining housing, and achieving self-sufficiency.
Schedule: Tuesday- Saturday 10am-6:30pm
Location: Starlight
Wage: starting at $22.19/hr
MINIMUM QUALIFICATIONS:
- High School Diploma or GED and six months of experience working with the homeless population, behavioral health environment, human services, or related environment; OR 6 months experience in a high-volume customer service role.
- Must pass a pre-employment drug screen and background check.
- Will be required to carry an agency cell phone for work use. Cell phones will be provided by Central City Concern.
- Must adhere to agency's non-discrimination policies.
- Ability to adhere to Central City Concern's drug-free workplace which encourages a safe, healthy, and productive work environment and complies with the Drug-Free Workplace Act of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess or use a controlled substance or alcohol.
- Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles, and sexual orientations and treat everyone with respect and dignity.
PREFERRED QUALIFICATIONS:
- Valid driver's license preferred. If required to drive, must pass a DMV background check, and be designated an 'acceptable' driver as outlined in Central City Concern's Fleet Safety Policy.
- Understanding of recovery terminology and ability to apply the concepts highly preferred.
- Bi-lingual, Spanish-speaking preferred.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Work closely with the Supportive Housing and Health Services team ensuring a safe and healthy recovering environment.
- Build understanding of and appreciation for diversity among residents and support their connection to culturally responsive and culturally specific services as requested.
- Process resident/client intakes and discharges with completion of associated forms.
- Maintain resident/client files including progress notes and other records.
- Meet bi-weekly with clients along with other referral sources as needed.
- Refer clients to Employment Access Center along with other CCC (Central City Concern) and outside agencies as appropriate.
- Identify community and individual issues which could result in a change in a residents/client's status and work to achieve appropriate resolution.
- Connect residents/clients to appropriate self-sufficiency and community-based resources.
- Network with various community providers.
- Attend appropriate community professional meetings. Assist in completing required reports for the Housing Department, Supportive Housing Department, Health Services, and/or Administration Department promptly and accurately.
- Enter data into the Homeless Management Information System.
- Monitor office and answer telephone as necessary.
- Participate in compliance, quality assurance and quality improvement activities as directed.
- Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security.
- Perform other duties as assigned.
SKILLS AND ABILITIES:
- Ability to consider the impacts and outcomes for underserved communities during decision-making processes.
- Ability to consider impacts of systems of oppression, structural racism, and individual bias on client outcomes.
- Knowledge of chemical dependency as a disease, treatment, and intervention methods.
- Ability to understand mental health assessment, treatment and service terminology and apply the concepts.
- Ability to communicate clearly and concisely both verbally and in writing.
- Ability to work courteously with the public, tenants, and co-workers.
BENEFITS: Central City Concern offers an incredible benefits package to our Regular/FT employees:
- Generous paid time off plan which provides up to 4 weeks of PTO accrual in the first year. Accrual increases with longevity.
- Amazing 403(b) Retirement Savings plan with competitive employer match.
- 11 paid Holidays PLUS 2 Personal Holidays to be used at the employee's discretion.
- Comprehensive Medical, Vision, and Dental insurance coverage.
- Employer Paid Life, Short Term Disability, AND Long Term Disability Insurance!
This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required of the position.
As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, pre-employment drug screens.
Central City Concern is a second chance employer and complies with applicable laws regarding consideration of criminal background for employment purposes.
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