Consumer Lending Manager
Warwick, RI, USA * Westerly, RI, USA
Req #1227
Wednesday, September 18, 2024
Washington Trust, the oldest community bank in America, has an opportunity for an experienced manager to lead the Consumer Lending Department of the bank. This position will manage all aspects of Consumer Lending production to meet objectives and implement corporate, divisional, and departmental goals. The individual in this position will work collaboratively with colleagues to achieve successful outcomes for the division and company and will represent Washington Trust in a manner that enhances its brand through extensive contact with internal/external customers and the community.
This position is responsible for administering policies and procedures with a strong focus on process improvement, quality controls, and regulatory compliance, as well as leveraging available technology to consistently improve the overall customer experience.
Essential job responsibilities include:
- Evaluating workflow and staffing levels against requirements and makes recommendations for improvements as needed
- Evaluating products and rates, makes recommendations, and implementing changes
- Ensuring policies and procedures are current; ensuring the team is trained appropriately
- Working with Retail Lending Sales and Retail Banking Training for training and compliance
- Conducting process reviews towards continuous improvements
- Ensuring compliance with a "strong" rating on various audits with no findings of moderate or higher severity related to the areas this position oversees
- Evaluating technology for cost/benefits
- Reviewing options for new ways to utilize technologies for efficiencies and customer experience
- Actively managing staff performance providing feedback, coaching and evaluation
- Identifying growth opportunities and mentoring
- Managing schedules for coverage and ensures team members are cross trained to provide back up. If needed, this position will provide support to the team by completing tasks traditionally assigned to subordinate employees to ensure quality customer service
- Managing costs to meet objectives and budget forecasts
This position requires at least five years experience managing consumer lending, mortgage lending, or operations team(s) within a bank environment. Strong communication and interpersonal skills are required. The successful candidate for this position will be familiar with real estate and consumer loan regulations and the required underwriting guidelines and documentation requirements for each type of credit. This position requires strong knowledge of loan origination documentation systems (Encompass and MeridianLink LoansPQ preferred), as well as intermediate-level MS Office skills. Previous financial products or mortgage industry sales experience is required. NMLS required. This position requires on-site presence to manage a team and may have some hybrid opportunities.
Our employees enjoy a comprehensive benefits package, which includes health and welfare benefits, paid time-off, work-life program, and a 401(k) plan. We believe employees who are valued, recognized, rewarded and empowered, will achieve personal and professional growth. Apply today and find out why we have been voted one of the Best Places to Work in Rhode Island since 2011!
The Washington Trust Company, and each of its subsidiaries and affiliates are committed to cultivating and promoting a diverse and inclusive workforce. We seek to provide an environment of equal employment opportunity and advancement to all employees and applicants. It is our policy to provide equal employment and advancement opportunities without regard to race, color, ethnicity, age, religion, gender, pregnancy/childbirth, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, or any other category protected by federal, state and/or local laws. Click Here to view the EEOC "Know Your Rights" notice and Click Here to view the "Pay Transparency Nondiscrimination Provision".
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