We are looking for a competent Bursar Collections Officer to contact students and collect outstanding payments. They will strike a balance between maintaining trustful relationships and ensuring timely payments are made.
The Collections Officer should exhibit professionalism and trustworthiness. They should have excellent communication and negotiation skills, as well as an ability to work independently.
Responsibilities
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
- Find and contact clients to ask about their overdue payments
- Take actions to encourage timely debt payments
- Process payments and refunds
- Resolve billing and customer credit issues
- Update account status records and collection efforts
- Report on collection activity and accounts receivable status
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