Field Technical Consultant Description
What a Printer Field Engineer does at HP:
- Apply technical knowledge to operate & repair complex printing equipment.
- Transition out old printing equipment & replace with current generation equipment.
- Integrate technical knowledge and business understanding to create solutions for customers.
- Resolve most technical incidents independently within your technical area.
- Work with team members to resolve more complex or cross-technology incidents.
- Identify potential escalations and alert management proactively.
- Begin to proactively and reactively provide solutions to prevent problems from occurring in area of responsibility.
- Apply HP solutions to meet moderately complex customer needs within area(s) of technical responsibility.
- Represent and participate on an HP team in a face-to-face customer location visit, industry conference/trade show, vendor meeting, etc.
- Partner frequently with the Sales Pursuit team.
Education and Experience Required:
- Bachelor's degree preferred or associate degree holder.
- Experience in any of the below fields with 2-4 years of working experience in related fields preferred:
- Electrical Electronic repair
- Mechanical repair
Must hold a current & valid passport.
Ability to travel overseas when required.
Local & interstate travel will also be required.
Must hold a current driving license and have own transportation.
Why HP Australia?
- Australian Market Leader across PC & Print.
- A wide and varied product portfolio to market.
- Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023.
- Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups.
- Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia.
- Market Leading Mentoring Program.
- Recognised and one of the world’s most sustainable companies.
- Wellness Programs.
- Flexible work environment.
- Supportive team culture.
- Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.
Thanks for taking the time to review our available position. If you think it is a match for your experience and interests, please apply today – we are eager to learn more about you!
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Job: Services
Schedule: Full time
Shift: No shift premium (Australia)
Travel: 50%
Relocation: No
Equal Opportunity Employer (EEO): HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law | Equal Employment Opportunity is the Law – Supplement
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