Learning and Development Consultant - Learning Programs (Field and Client Service)
Summary
Independently designs, develops, manages, and facilitates corporate learning programs throughout the organization. Partners with leaders, managers and employees to increase individual and organizational capabilities toward the goal of becoming a learning organization. Achieve current and future business goals through consulting, coaching and training. Independently leads departmental and cross-departmental long-term programs and serves as a support team member for project initiatives in alignment with corporate strategy.
Primary Duties and Responsibilities
A. Program Management:
- Manage, facilitate and evolve Facilitator Academy program and sustainment programming, as well as facilitating and collaborating on other Learning Programs such as Coach Academy, Manager Academy and special assignments. Write, design and review instructional content to ensure alignment with corporate strategy and consistency with other internal learning programs.
- Ensure project expenses are in line with established budget parameters and are current with timeline schedule dates. Follow-up on items that either have overspent or will need additional time to ensure all parties are aware of discrepancies with original project plan.
- Consult and coach co-facilitators, (leaders, managers and employees) to present material in an effective and cohesive manner. Proactively look for learning opportunities during facilitator coaching sessions in order to ensure clear understanding and implementation of material presented.
B. Strategic Alignment and Consulting:
- Proactively develop learning programs that support our business strategy. Consult with division representatives, learning topic sponsors, frontline leaders and their teams to design and implement strategic curriculum and/or learning paths for employees.
- Conduct needs analysis, determine, and document training objectives, and recommend the most effective learning delivery mode(s) to meet specific needs. Foster partnerships with groups such as Corporate Talent and Development and other LD teams throughout NM, ensure alignment of purpose and take advantage of possible synergies.
- Leverage cross-departmental relationships, negotiations, resources and logistics from design to execution with front-line leadership, learning topic sponsors, Creative Services, Communications and other internal and external resources in order to facilitate corporate/department/field learning outcomes.
- Foster an organizational learning environment that is aligned to business priorities where continuous improvement and transfer of knowledge is part of everyday learning and development throughout the enterprise.
C. Instructional Design:
- Assess the need for, develop, deliver, and partner with internal partners in order to tailor learning programs and curriculum to existing or future needs of the organization.
- Proactively consult with company leaders and employees in order to understand their learning needs, find opportunities and tailor programs to address learning and development gaps.
- Responsible for the creation and development of interactive on-site and web-based training modules, self-study materials and intranet sites to be used for developing home office employees.
D. Metrics Evaluation:
- Measure and evaluate the effectiveness of learning and development programs and communication methods. Develop recommendations for improvement of current programs.
- Conduct a summative evaluation that determines the overall effectiveness of instruction. Analyze learner outcomes and attitudes. Consider the ease of implementation and program costs.
- Create an assessment tool. Determine what type of assessment instrument will be utilized.
E. Other:
- Chosen candidate will be required to complete NM's Coach Academy, Manager Academy and Facilitator Academy within 12 months.
- Broker outside training programs to fulfill client needs and negotiate cost. Evaluate and select external learning vendors when necessary. Oversee and evaluate the work of outsourced consultants, instructional designers and facilitators. Coordinate interaction between NM employees and external learning vendors, when appropriate.
- Stay current on emerging technologies and best practices in the field of learning and development. Research, recommend, implement and apply new instructional tools, technological advancements and/or best practices in support of the organizational strategy.
- Accountable for spend activities to ensure adherence to established budget for program expenses.
- Facilitate and advocate professional development, training or mentoring activities and instructor-led learning events to support organizational efforts.
- Participates in projects and other responsibilities as necessary.
Qualifications
- Bachelor's degree in instructional design, adult education, communications, organizational development, or related field.
- Minimum of five years of progressive experience in adult education/training, coaching, leadership development, or organizational effectiveness learning development necessary.
- Demonstrated ability to effectively manage multiple assignments concurrently, set priorities and meet aggressive deadlines with a commitment to team objectives.
- Excellent writing, facilitating, and public speaking skills required.
- Strong self-discovery based coaching skills, leadership development, and thought leadership required; ICF Certification preferred.
- Demonstrated ability to facilitate and work effectively with people at all levels.
- Demonstrated diplomacy, sensitivity and flexibility in adapting to rapidly changing needs and priorities; quick, effective decision-making skills.
- Effective interpersonal skills in order to adapt to and navigate throughout the organization networks.
- Effectively able to listen to, engage, negotiate and influence clients; synthesize and relate complex information; analyze communication and execution problems and opportunities; and develop and implement integrated training/educational strategies.
- Proven experience developing and delivering effective curriculum and training programs.
- Proven project management experience.
- Master's degree in instructional design, performance consulting, or adult learning preferred.
- Ability to negotiate, lead, delegate, plan and organize.
#LI-Hybrid or #LI-Onsite
Compensation Range:
Pay Range - Start: $63,560.00
Pay Range - End: $118,040.00
Northwestern Mutual pays on a geographic-specific salary structure and placement in the salary range for this position will be determined by a number of factors including the skills, education, training, credentials and experience of the candidate; the scope, complexity as well as the cost of labor in the market; and other conditions of employment. At Northwestern Mutual, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. Please note that the salary range listed in the posting is the standard pay structure. Positions in certain locations (such as California) may provide an increase on the standard pay structure based on the location.
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