Solutions Consultant II
Req ID: FY25|S&M|#6777
Location(s): Austin, Texas, USA; Chicago, Illinois, USA; Cleveland, Ohio, USA; Dallas, Texas, USA; Houston, Texas, USA; Irvine, California, USA; Los Angeles, California, USA; Phoenix, Arizona, USA; Salt Lake City, Utah, USA; San Diego, California, USA; Seattle, Washington, USA; Vancouver, Washington, USA;
Work arrangement(s): Fully Remote (works exclusively from home), Hybrid (works from home and New Relic office throughout the week)
Your opportunity
As a Solutions Consultant at New Relic, you can optimize your blend of technical knowledge, customer-facing abilities, and teamwork skills in a rewarding role! Working directly with Enterprise customers, you will partner multi-functional across the go to market organization and sales team to show the value of our Digital Intelligence Platform to prospects and customers. You will nurture New Relic's strategic direction and vision, as well as promote and support new product directions on behalf of your customers. You will be customer-obsessed to ensure our customers become lifelong proponents of the New Relic platform and will help achieve this with outstanding relationship-building skills, experience solving technical problems in real-time, and ultimately be a trusted advisor and solution architect!
What you'll do
- Support the Enterprise Sales team with opportunity qualification, demonstrations, Proof of Value presentations (POV), RFP responses, and business justification in a presales capacity.
- Lead all aspects of the adoption, optimization, and integration of New Relic's products within customers' business infrastructure.
- Be a joint partner with Sales to identify revenue opportunities through the upsell of new services and contract renewals.
- Voice support for new product features & provide customer feedback to New Relic product management and engineering groups.
- Maintain a deep understanding of the customer's business as well as their technical environment. As this is a field-based role you will need to enjoy some travel, extensive travel opportunities for those that want to.
This role requires
- 5+ years of pre-sales experience within the software industry.
- 3+ years of demonstrated pre-sales experience working with complex customers.
- Strong technical background and sales/customer orientation.
- A desire to learn new technologies.
- An interest in or previous experience of performance monitoring tools (infrastructure, application, web or mobile, user experience).
- Fluent in English.
Bonus points if you have
- Direct New Relic experience or experience with observability solutions.
- Experience with SAP.
- Familiarity in one or more of the following development languages - Java, .Net, Ruby, C, Python, Node.js.
- Exposure to and/or interest in cloud technologies: Kubernetes, containers, microservices, DevOps, CI/CD.
- Background in mobile device platforms & architectures (IOS & Android).
- Bachelor's degree in Engineering/Computer Science or equivalent.
Compensation and Benefits
Estimated On-Target Earnings Range: $170,000 - $213,000. The pay range above represents a reasonable estimate of the on-target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant's skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Our Commitment
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics' different backgrounds and abilities, and recognize the different paths they took to reach us - including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We're looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
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