Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, wellbeing and belonging. We're a technology company that leads with our humanity-driving our business priorities alongside meaningful social, community, and societal impact.
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Why Ciena:
- We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.
- We believe an inclusive, diverse, and barrier-free work environment makes for empowered and committed employees.
- We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.
- We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.
- We know that financial security is important. We offer competitive salaries and incentive programs, RSU's (job level specific) and an employee share option purchase program.
- We realize time away to recharge is important. We offer flexible paid time off!
- Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance.
How You Will Contribute:
Reporting to Director, Service Quotations, as the Consultant, Service Quotation Management, you will be responsible for-
- Creating custom service proposals and Scopes of Work, based on Interpretation of HW and SW Bill of Materials, network diagram and/or customer requirements in both greenfield and brownfield (expansions and reconfiguration and migration).
- Interact with account teams and sales engineers to understand and refine customer requirements.
- Coordinate with service delivery teams to determine work estimates for desired service(s)
- Provide complete quote packages to account and commercial teams on time and with high quality, adhering to Ciena's commercial guidelines.
- Identify additional service opportunities and provide available service options.
- Lead continuous improvement programs related to services quoting tools and processes and communicate any additional enhancements that may be necessary. This includes service standardization, increased automation, and sales interaction improvements.
- Act as a Subject Matter Expert in each area for North American team and ensure sharing with the Global team.
- Autonomously maintain and grow your own technical expertise, product knowledge and sales skills through ongoing training.
What Does Ciena Expect of You?
- Initiative - you're a self-starter who works with limited direction and is committed to delivering against aggressive deadlines.
- A customer first mentality - what's important to the customer is also important to you.
- Agility - with an ability to flex between the strategic and tactical, you manage competing and ever-changing priorities and maintain a balanced and methodical approach to problem solving.
- Communication expertise - you possess the ability to tailor your message and ideas to the audience to ensure understanding and consensus.
- The flexibility towork independentlyand aspart of a broader team - you thrive in a team environment, are comfortable working independently, and know how to get things done in a virtual environment.
- Relationship builder - with a proven ability to influence at all levels, you're able to quickly develop trusted connections and get work done through others.
- A commitment to innovation - you keep abreast of competitive developments and are always keen to formulate new ideas and problem solve.
The Must Haves:
- Strong technical knowledge of core optical networking including DWDM, ROADM, and high-speed photonic technologies (including subsea)
- Knowledge in Ethernet and IP (L2 and L3) technologies
- Demonstrated ability to build effective customer relationships
- Ability to apply expertise to develop and implement innovative business solutions
- Demonstrates ability to manage complex projects and able to influence and drive outcomes from a cross-functional team and levels in a global organization (PLM, SPLM, Service Delivery, Commercial Management, Partner Management, etc..
- Making critical contributions to managing and solving complex, and/or large technical and business challenges
- Demonstrates effective time management skills while prioritizing business critical tasks.
- May provide formal technical/functional direction to other professionals
- Excellent verbal and written communication skills
- Analytical and detail-oriented
- Multitasking: able to manage many aspects of the account(s) simultaneously.
- Good customer interface skills and ability to work with many levels of customer operations including senior management.
- Hands on experience commissioning and operating Ciena products (Submarine and/or L2 is a plus).
- Self-starter, capable of "owning" areas of responsibility and involving senior management for necessary issues.
- Be a team-player, collaborative, motivated to succeed
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At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.
Ciena is anEqual Opportunity Employer, including disability and protected veteran status.
If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.
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