Our Company
Trimble Transportation optimizes the movement of freight by providing shippers and carriers with mobility, enterprise, and mapping software to run their businesses more efficiently. As the leading provider of Transportation, Fleet and Asset Management Software and commercial routing and mapping solutions, we are devoted to propelling companies in the trucking industry toward increased efficiency, lower costs, and optimized operations. Trimble Transportation's Enterprise division markets and develops transportation supply chain planning, procurement, and execution software solutions delivered as multiple point products and cloud-enabled solutions at various stages of maturity.
Position Overview:
The ideal candidate will have 3 to 5 years of experience implementing enterprise application software with external clients and strong project management skills. This role is responsible for analyzing customer's as-is fleet maintenance operations, identifying opportunities to improve processes, developing improved processes, and implementing fleet maintenance software. Additional responsibilities include customer training, problem identification, issue mediation, and delivering a course of action while implementing software to our clients.
The ideal candidate will have technical database skills primarily focused on Operations, Customer Service, and Accounting and Financial related areas of the product. This role will be groomed for wellness reviews and business process assessments. The candidate will learn the software at a level to augment the quality of solutions provided to our customers.
Primary Responsibilities:
- Define and document customer requirements
- Overall business process and workflow
- Reporting needs
- Data structure and definition
- Identify opportunities to improve business processes
- Configure and implement roles
- Set up software modules
- Internal modeling of customer processes
- Provide customer training
- Consulting on data conversion
- Consulting on go-live cutover
- Assistance with resolving customer issues related to software implementation
Provide scope and specifications for:
- Custom development
- Custom reporting
- Custom integrations
- Assistance delivering technical solutions to customer issues when applicable
Administrative Duties include:
- Accurate entry of time for billable and non-billable on a daily basis
- Participation/Compliance in Trimble People Experience activities
- Engagement surveys
- Provide daily recaps of customer engagement activity to Trimble project managers and customer stakeholders
- Responsiveness to customer and internal inquiries in a timely manner
- Review and respond to emails/requests on a daily basis
- Communicate realistic response/delivery dates to customer and internal stakeholders
- Communicate changes to delivery dates in a timely manner
Required Skills:
- At least 3 years of experience implementing and/or supporting software with external clients
- BA/BS or equivalent work experience
- Knowledge of Microsoft Office and Google for Work applications
- Ability to work independently
- Strong ability to translate business issues into systems and operational solutions
- Time management skills to handle multiple task assignments and prioritize work appropriately
- Strong leadership and prioritization skills; ability to build consensus and drive decision making; proven ability to work cross-functionally to accomplish objectives
- Ability to learn quickly, and to remain current with rapidly developing software in an ever-changing industry
- Strong follow-through, with a willingness to own and manage projects from end to end
- Excellent verbal and written communication skills demonstrating the ability to work with internal and external customers
- Other duties as assigned
Travel Requirements:
- 60 - 80%
- Ability to travel overnight 4 to 5 days per week
Preferred Skills:
- Knowledge of enterprise-wide software in the transportation industry
- Experience with TruckMate systems
- Operations or Administration experience in the transportation industry
- Project Management experience
Pay Equity:
Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full-time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
Hiring Range: 0
Bonus Eligible? Yes
Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans, and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care, and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
Trimble is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without regard to race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with the Company, and we consider qualified applicants consistent with applicable federal, state, and local law.
The Company is also committed to providing reasonable accommodations for individuals with disabilities, and individuals with sincerely held religious beliefs in our job application procedures. If you need assistance or an accommodation for your job, contact AskPX@px.trimble.com.
