Patient Services Coordinator III
Job Code: PF1220
ABOUT US
We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know - and making connections with - our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience.
As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people's lives every day.
JOB TYPE
Classification: Nonexempt
Supervises Positions: No
JOB SUMMARY
The following is a summary of the major essential functions of the job. The team member may perform other duties, both major and minor, that are not mentioned below; and specific functions may change from time to time:
- Schedules and registers patients for the outpatient clinic.
- Verifies eligibility for patients and ensures all pre-authorizations, referrals, and pre-certifications are obtained as necessary by working closely with the physician offices, Utilization Review and Business Office Departments.
- Perform other job-related duties as directed by the Supervisor.
Communications: Communicates effectively with all levels of clinic staff and visitors.
- Greets and assists visitors to the department.
- Answers all incoming telephone calls and provides accurate information as needed.
- Attends assigned meetings and contributes positively to serve as communication ambassadors for the organization.
Teamwork: Works within a team to achieve patient and team goals.
- Shares and initiates regular and professional communication with co-workers.
- Facilitates and participates in regular staff meetings.
- Demonstrates a willingness to adjust activities to accommodate the needs of team members/internal customers.
- Resolves conflicts independently, as appropriate.
- Accepts responsibility for actions and acts positively upon feedback from others.
The incumbent may be asked to perform additional duties as assigned.
QUALIFICATIONS
Education: High School Diploma or GED required.
Experience: 1 year of clerical experience in a medical office setting required. Other related experience may be considered in lieu of medical office experience. Refer to the Life Support Training Policy for additional details.
Licensure: None
Additional Skills/Requirements Required: Knowledge of basic medical terminology. Ability to communicate both verbally and in writing and possess a high degree of excellent customer service skills. Background of insurance knowledge is required for certain tasks assigned. Ability to comprehend insurance cards and benefit details. Ability to deal directly with the public in a professional and empathetic manner.
Additional Skills/Requirements Preferred: Background/knowledge of government/state and patient assistance programs is preferred. Working knowledge of ICD-10 and CPT coding is preferred. Strong computer skills. Proficiency in Windows and Microsoft Office preferred.
PHYSICAL DEMANDS
Physical Demand Code: 6A, Customer Service
Work Function/Activity: Sedentary to Light Physical Demand
The job requires frequent sitting and standing, occasional walking, and bending/stooping. Frequent repetitive arm, hand, and finger movements. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull up to 20 lbs. occasionally. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Health Northern VA & Culpeper.
OTHER
- May require the use of safety equipment, such as HEPA mask, for infection prevention: Yes
- On call responsibilities as directed: No
- Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes
The University of Virginia, including the UVA Health System which represents the UVA Medical Center, Schools of Medicine and Nursing, UVA Physician's Group and the Claude Moore Health Sciences Library, are fundamentally committed to the diversity of our faculty and staff. We believe diversity is excellence expressing itself through every person's perspectives and lived experiences. We are equal opportunity and affirmative action employers. All qualified applicants will receive consideration for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran status, and family medical or genetic information.
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