About Our Company
We’re a physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
Our primary, multispecialty, and urgent care providers serve millions of patients in traditional practices, patients' homes, and virtually through VillageMD and our operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
When you join our team, you become part of a compassionate community of people who work hard every day to make health care better for all. We are innovating value-based care and leveraging integrated applications, population insights, and staffing expertise to ensure all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.
Job Description
Essential Job functions:
- Assist the physician and staff with the daily coordination of patient care and physician access.
- Function as the liaison between patients, staff, and physicians.
- Maintain efficient patient flow.
- Deliver direct patient care within the scope of licensure and in accordance with SUMMIT policy.
- Collect lab specimens according to departmental guidelines. Accurately label specimens.
- Prioritize patient care by implementing physician orders and nursing procedures.
- Ensure proper preparation for patient visits and prepare pertinent information needed for each visit.
- Effectively communicate problems, concerns, or issues to the Office Supervisor/Manager appropriately and promptly.
- Ensure all patients are correctly identified prior to providing and/or documenting care.
- Employ appropriate and timely use of Tasking in EHR.
- Obtain vital signs: BP, temp, pulse, height & weight accurately and completely as required. Document appropriately in EHR.
- Administer injections according to appropriate protocol and document injections accurately in EHR.
- Demonstrate telephone triage protocols and document in EHR.
- Schedule appointments appropriately and accurately according to department guidelines.
- Adhere to universal safety precautions when administering medications and disposing of medical waste.
- Review and update medication lists in EHR. Demonstrate understanding of prescription control and prescription refill procedures. Document known allergies in EHR accurately and completely.
- Enter orders and schedule appointments in the Practice Management System (PMS) and EHR appropriately.
- Provide referrals and/or consult orders appropriately and in a timely manner in the PMS and EHR.
- Check and maintain logs for emergency equipment according to policy.
- Facilitate transition of care to UCC/Hospital.
- Maintain proficiency with department-specific equipment and troubleshoot/report malfunctions promptly.
Chemotherapy Infusion Department:
- Cross-train to mix chemotherapy when pharmacy backup is needed.
- Support and cross-train RN Navigation/Triage.
- Administer chemotherapy, immunotherapy, antibiotics, symptom management, and provide patient education including coordination of patient care activities with other members of the health care team.
- Manage Central Line Catheters such as Port-a-Cath and PICC lines.
- Provide care according to the individualized needs of the patient using the nursing process and in accordance with the Nurse Practice Act.
Charge Responsibilities (as applicable per department need):
- Serve as the primary point person for staffing call-outs and reshuffling staff/filling shifts (as assigned by day – mostly weekends).
- Act as the key point of contact for the assigned day to address questions, issues, patient complaints, and closing sites (with manager involvement).
- Assist with scheduling of staff, as needed.
- Coordinate the shift and patient flow both inter and intra department.
- Serve as a resource within the unit and to other departments regarding unit-specific best practices.
- Assign roles for the day, including triage assignments.
- Assist triage to determine patient assignment to appropriate service area.
- Proactively monitor and manage shift staffing to meet patient needs and productivity targets.
- Collaborate with department supervisor to optimally manage shift crises.
- Demonstrate ability to set priorities and adapt quickly to new situations.
- Identify work-related problems with possible solutions and implement solutions within the scope of practice in collaboration with the clinical supervisor.
- Oversee daily computerized task list and manage time-sensitive results.
- Plan, organize, and coordinate daily operations, including sick calls as needed.
- Help provide coverage for breaks and lunches.
- Document in Electronic Medical Records with proficiency.
- Ensure all daily, opening, and closing processes are completed.
- Serve as the primary point person for all operating questions.
- Assist providers in Peer to Peer calls and hospital admits.
- Complete e-risk documentation for code team response and ensure supply replenishment.
- Maintain equipment, safety compliance, and supplies for the assigned location.
- Read daily huddle, update board as needed.
- Serve as a role model and mentor; teach, guide, and support the clinical staff.
- Live, model, apply, and assure the delivery of quality care.
- Participate in activities that promote professional growth and development of self and others.
- Communicate (both written and orally) effectively and maintain professional relationships with caregivers, medical staff, patients, and guests.
- Demonstrate awareness of and support departmental and SMG goals through participation in continuous quality improvement and departmental activities.
- Ensure policies and procedures are properly communicated and adhered to.
- Attend Clinical staff meetings.
- Contribute to accreditation process as needed.
General Job functions:
- Assist in ordering and maintaining all supplies as assigned.
- Demonstrate flexibility with various work schedules.
- Other duties as required.
Education, Certification, Computer and Training Requirements:
- Associate's degree required. Bachelor’s degree preferred.
- Oregon State Nursing License and BLS certification required.
- 0 – 1 years experience. 2-4 years experience preferred.
- Ability to communicate in English, both orally and in writing.
- Strong interpersonal and organizational skills.
- Ability to perform diverse work assignments with time limitations with a high degree of accuracy.
- Ability to use problem-solving, critical thinking, and priority-setting skills.
- Experience with Standard Office Equipment (Phone, Fax, Copy Machine, Scanner, Email/Voice Mail) preferred.
- Experience with Standard Office Technology in a Windows-based environment preferred.
- Experience with patient care equipment preferred.
- Experience with EHR, Practice Management System, and Departmental/Ancillary Systems preferred.
In addition to the above requirements, if the position is in the Chemotherapy Infusion department, the below are also considered:
- 3 years’ oncology experience preferred.
- OCN preferred.
- ONS Chemotherapy Biotherapy Certification within 90 days of hire/transfer.
- Excellent peripheral IV skills.
Travel:
Ability to commute to satellite offices as needed.
About Our Commitment
Total Rewards at VillageMD
Our team members are essential to our mission to reshape healthcare through the power of connection. VillageMD highly values the critical role that health and wellness play in the lives of our team members and their families. Participation in VillageMD’s benefit platform includes Medical, Dental, Life, Disability, Vision, FSA coverages, and a 401k savings plan.
Equal Opportunity Employer
Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to, and does not discriminate on the basis of, race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.
Safety Disclaimer
Our Company cares about the safety of our employees and applicants. Our Company does not use chat rooms for job searches or communications. Our Company will never request personal information via informal chat platforms or unsecure email. Our Company will never ask for money or an exchange of money, banking or other personal information prior to the in-person interview. Be aware of potential scams while job seeking. Interviews are conducted at select Our Company locations during regular business hours only. For information on job scams, visit https://www.consumer.ftc.gov/JobScams or file a complaint at https://www.ftccomplaintassistant.gov/.
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