Benefits:
Company parties
Competitive salary
Flexible schedule
Training & development
Wellness resources
Job Description:
The Nurse Care Manager is a health and human services specialist who acts as a guide and advocate for families caring for older relatives or disabled adults. The Nurse Care Manager is educated and experienced in aging life care/care management, with a specialized focus on issues related to aging and elder care. This role involves providing professional insight to clients in their homes, coordinating client status through comprehensive care planning on a weekly basis, and ensuring that doctors’ orders are followed.
Reporting Relationship:
Reports to Director of Care Management
Responsibilities/Activities:
- In-home Nurse visits with client
- Development of a comprehensive plan of care following thorough assessment of physical, functional, and psycho-social status
- Provide hospital/facility visits as needed
- Facilitate conference calls between the client and family as needed to clarify treatment plans
- Attend physician appointments and facilitate communication between doctor, client, and family
- Interact with the health care system effectively and frequently
- Reconcile prescribed medication
- Assess client’s environment, functional, psycho-social status, and financial well-being
- Identify and develop action plans to empower clients to remain and thrive at home
- Help families adjust, cope, and problem-solve around long-distance and in-home caregiving
- Connect clients and their families with medical, legal, housing, insurance, and financial issues
- Coach clients to manage their health and well-being
- Complete required paperwork and documentation within the required time frame
- Strategic and analytic thinking to address gaps in care
- Help determine types of services including home health and hospice that are right for the client and assist in engaging and monitoring those services
- Review financial management or consult with a client’s accountant or Power of Attorney
- Help clients and families with insurance concerns, claims, and applications
- Assist clients and families in identifying local resources as needed
- Provide effective advocacy for clients and their families, promoting the client’s wishes with health care and other providers
- Refer to legal experts, elder law attorneys, estate planners as needed
- Provide crisis intervention as needed
- Provide ongoing assessment to support clients in attaining their maximum functional potential
- Promote individual independence through encouragement
- Perform other duties as requested by the Director of Care Management
Required Knowledge:
- Knowledge of health care policies
- Knowledge of medical ethics
- Knowledge of quality assurance techniques
- Knowledge of communication techniques
- Knowledge of teamwork techniques
- Knowledge of interpersonal sensitivity techniques
- Knowledge of leadership techniques
- Knowledge of management planning techniques
- Knowledge of problem-solving techniques
- Knowledge of decision-making techniques
- Knowledge of time management techniques
- Knowledge of stress management techniques
- Knowledge of prioritizing techniques
- A wide degree of creativity and latitude is expected
Required Skills/Abilities:
- Ability to demonstrate effective interpersonal relations
- Ability to communicate effectively orally and in writing
- Ability to utilize strong clinical and psycho-social assessment skills
- Ability to gain respect and cooperation
- Ability to inspire and motivate Home Care Partners and Agency Caregivers
- Ability to direct work groups toward a common goal
- Ability to oversee the work of Home Care Partners
- Ability to plan and organize work
- Ability to resolve conflict
- Ability to administer policies and implement procedures
- Ability to identify problems and determine effective solutions
- Ability to work independently and in cooperation with others
- Ability to provide advice and consultation to others
Physical and Mental Demands:
- Good physical and mental health.
- Mental fortitude and stability to handle stress
- Physical and mental ability to drive a vehicle
Qualifications/Education:
- Nursing Degree or Equivalent Experience
- Current driver’s license
- Proper Vehicle Insurance Coverage
- Licensed Nurse with at least one year of post-graduate case management experience
Training/Experience:
- Complex Care Management/Case Management/Managed Care experience
- Community-based or In-Home visit experience
- Experience working with Geriatric, chronically ill, or functionally challenged populations
- Computer skills and resources
- Experience with electronic medical records
- Intermediate to Advanced computer skills and proficiency with Microsoft Word, Outlook, and Excel
- Access to a secure computer for data entry within required timelines
- Access to High-speed internet connectivity
- Valid driver’s license, car insurance, and access to an automobile for home visits to clients is required
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