Facilitates incoming and outgoing communications for Pacific Medical Centers and clients of the Pacific Medical Centers; provides efficient, accurate and effective customer-focused communication services. Performs full patient registration at the time of the call. Schedules routine and complex primary care and specialty appointments. Answers routine insurance questions. Obtains and verifies insurance. Obtains current insurance information for all patients. Works collaboratively with the back office teams through the messaging system and via phone call to ensure patient needs are relayed in a timely manner. Ensures communication provides an exceptional patient experience. May require travel to other Pacific Medical Center locations.
Required Qualifications:
- 1 year customer service experience
- 1 year working in a high-volume call center environment
About Providence:
At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected.
Requisition ID: 315610
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Department: 3060 PATIENT ACCESS WA
Address: WA Seattle 1201 12th Ave S
Workplace Type: Remote
Pay Range: $19.97 - $28.82
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