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Closing Date:
11/16/2024
Type of Position:
Clinical Staff - Medical Services
Job Type:
Regular
Work Shift:
Sponsorship Available:
No
Institution Name:
University of Arkansas for Medical Sciences
The University of Arkansas for Medical Sciences (UAMS) has a unique combination of education, research, and clinical programs that encourages and supports teamwork and diversity. We champion being a collaborative health care organization, focused on improving patient care and the lives of Arkansans.
UAMS offers amazing benefits and perks (available for benefits eligible positions only):
- Health: Medical, Dental and Vision plans available for qualifying staff and family
- Holiday, Vacation and Sick Leave
- Education discount for staff and dependents (undergraduate only)
- Retirement: Up to 10% matched contribution from UAMS
- Basic Life Insurance up to $50,000
- Career Training and Educational Opportunities
- Merchant Discounts
- Concierge prescription delivery on the main campus when using UAMS pharmacy
Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.
The University of Arkansas is an equal opportunity, affirmative action institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of age, race, color, national origin, disability, religion, marital or parental status, protected veteran status, military service, genetic information, or sex (including pregnancy, sexual orientation, and gender identity). Federal law prohibits the University from discriminating on these bases. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.
Persons must have proof of legal authority to work in the United States on the first day of employment.
All application information is subject to public disclosure under the Arkansas Freedom of Information Act.
At UAMS we value Diversity, Equity and Inclusion.
For general application assistance or if you have questions about a job posting, please contact Human Resources at
askrecruitment@uams.edu
.
Department:
ICE | CORE PA IP Care Management
Department's Website:
Summary of Job Duties:
The Clinical Services Manager for Care Management Responsible for supervising and coordinating daily operations of the designated clinic including patient care and clinic business processes.
Qualifications:
Minimum Requirements:
- Bachelor of Science in Nursing (BSN) degree; Current Registered Nurse License in the State of Arkansas.
- Five years of experience in field of Nursing with at least three years of experience in a supervisory capacity.
Preferred Requirements:
- Master of Science in Nursing, (MSN), degree or equivalent
- Certification in Case Management (CCM or ACM)
Additional Information:
Additional Information:
Circle of Excellence - We Create Comfort, Hope and Healing for our Patients and Families. The Circle of Excellence consists of behavior and service standards which demonstrate the culture and policies and procedures of UAMS and the Clinical Programs Division. The service standards are: Safety 20%, Respect 20%, Excellence 20%, Image 20%, and Efficiency 20%. The behavior standards consist of: our environment, attitude, ethics, communication, teamwork, appearance, and quality. These are all attributes which are essential in providing the patient care and support in achieving the overall mission of the organization. A full description of COE can be found at http://intranet.uams.edu/coe/standards.asp .
This is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible position responsibilities, tasks, and duties.
Administrative: - Demonstrates effective analytical abilities to identify Care Management Department needs that require intervention and/or revision. Serves as a liaison with director and administration exchanging information and identifying problems or needs related to Care Management activity. Maintains awareness of status and potential problem by functioning as a working supervisor. Supervises and implements Quality Assurance studies, provides reports to appropriate personnel, analyzes and identifies critical factors of patient care to facilitate enhancement of the quality of patient care offered. Demonstrates cost conscious awareness by comparing/analyzing expenditures monthly against general ledger and effectively utilizing staff, space, and supplies within budgetary restraints. Assumes responsibility for successfully fulfilling the standards of licensing and crediting agencies. Plans measurable related goals and objectives as guidelines for performance. Conducts annual needs assessment with staff. Participates in formal development of maintenance, capital equipment and staff budgets. Develops, interprets, and implements policies, guidelines, protocol, job descriptions, and performance appraisals annually. Coordinates scheduling of leave time. Participates on ad hoc committees as required to develop plans related to Care Management and patient care issues. Maintains a current awareness of the abilities and limitations of each staff member. Demonstrates good managerial judgment in assigning duties appropriate to each individual. Demonstrates effective time management and delegation skills to accomplish activities within work schedule restrains. Implements good managerial judgment by conducting all aspects of supervision in a fair, consistent, objective, and professional manner. Maintains adequate staffing pattern adjusting assignments and coordination with other Care Management Managers as necessary. Participates in daily huddles and activities to coordinate Care Management functions and facilitate problem solving. Prepares statistical/narrative reports as requested. Produces biweekly payroll for hourly staff and maintains documentation of employee time benefits used. Monitors and documents tardiness and absenteeism. Interviews, hires, and orients new employees; documents orientation of each new employee coordinating with personnel and adhering to UAMS policy. Provides continuing education opportunities for employees within budgetary constraints, ensuring that appropriate employees are cross-trained. Uses both formal and informal evaluation processes to reward or modify employee behavior. Develops an understanding of the functions of each inpatient area, ambulatory service and primary campus departments. Demonstrates a working knowledge of their interrelation in contributing to the overall function. Coordinates timely completion of personnel records, including employee promotions/transfers and new employee hiring.
Effective Communication: - Ensures each employee has knowledge of and complies with Guest Relations Guidelines, UAMS Code of Conduct, Care Management specific policies, the Patient Rights and Responsibilities, and University Hospital Attendance Policy. Serves as a role model for employees. Evaluates compliance with standards through investigation and documentation of violation with communicated reports. Takes appropriate corrective actions as required. Ensures all complaints are responded to in a timely and positive manner. Promotes a positive image of the Hospital and Outpatient Services. Participates as a team member supporting clinical and administrative peers in the performance of their duties. Verbal and written communication is accurate, clear, and concise. Conducts regular monthly staff meetings to promote communication and conduct problem solving/planning. Promotes positive interaction with the medical staff. Investigates physician inquires and provides responses. Provides resident and medical student orientation and guidance as appropriate. Demonstrates an ability to create an atmosphere and conditions, which are conducive to foster motivation of employees to work at optimal efficiency.
Professional Development: - Actively participates in career growth. Attends 100% mandatory in-services and 80% management meetings in accordance with policy. Serves as a consultant for new managers. Develops a plan for learning needs to include 16 hours management related continuing education. Participates in projects as assigned by the Director. Participates on committees/collaborates with committee representatives.
Customer Service: - Interacts with and assists the public in a professional and friendly manner as needed. Demonstrates effective communication skills; communicates accurate and complete information; maintains strict confidentiality when necessary. Demonstrates positive working relationships with co-workers, management team, and ancillary departments; follows the Core Concepts of Patient and Family Centered Care and the Basic Code of Conduct Guidelines. Assist internal and external stakeholders as needed with exceptional customer service.
Other duties may be assigned to this position.
All UAMS employees will treat others with Dignity and Respect. We communicate and share complete and unbiased information, assuring our colleagues receive timely, complete, and accurate information in order make informed decisions. We participate in institutional initiatives and encourage the participation of others. We collaborate in policy and program development, implementation, and evaluation using best practices in delivering quality service. All duties will be performed in accordance with the UAMS Core Concepts of Patient and Family Centered Care set forth by UAMS. These core concepts allow for an approach to health care that shapes policies, programs, facility design and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction. The core concepts of patient and family centered care consist of Dignity & Respect, Information Sharing, Participation, and Collaboration.
Salary Information:
Commensurate with education and experience
Required Documents to Apply:
License or Certificate (see special instructions for submission instructions), List of three Professional References (name, email, business title), Resume
Optional Documents:
Special Instructions to Applicants:
Recruitment Contact Information:
Please contact
askrecruitment@uams.edu
for any recruiting related questions.
All application materials must be uploaded to the University of Arkansas System Career Site
UASYS
Please do not send to listed recruitment contact.
Pre-employment Screening Requirements:
Annual TB Screening, Criminal Background Check, Substance Abuse Testing
This position is subject to pre-employment screening (criminal background, drug testing, and/or education verification). A criminal conviction or arrest pending adjudication alone shall not disqualify an applicant except as provided by law. Any criminal history will be evaluated in relationship to job responsibilities and business necessity. The information obtained in these reports will be used in a confidential, non-discriminatory manner consistent with state and federal law.
Constant Physical Activity:
Hearing, Manipulate items with fingers, including keyboarding
Frequent Physical Activity:
Sitting, Standing, Talking, Walking
Occasional Physical Activity:
Grasping
Benefits Eligible:
Yes
