Major Responsibilities:
- Clinical Care and Health Outcomes: Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
- Oversees approved site research activities.
- Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
- Holds clinical staff accountable to AMG rooming standards.
- Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.
- Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.
- Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.
- Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
- Ensures AMG standing operating procedures are followed.
- Patient Satisfaction and Operations: Collaborates with the manager/director and physician leadership to maintain an environment that is patient-centered.
- Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.
- Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful.
- Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans.
- Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.
- Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction.
- Responsible for conveying a professional image in compliance with AMG clothing and grooming standards.
- Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.
- Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.
- Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.
- Associate Engagement/Human Resources: Collaborates with the practice manager on Human Resource functions related to associates.
- Conducts regular staff meetings and daily huddles with associates.
- Conducts performance reviews on time.
- Demonstrates effective time management, problem-solving, collaboration and conflict resolution skills.
- Provides ongoing performance feedback to associates through coaching and mentoring.
- Seeks opportunities to further educate and develop the associates.
- Assures all associates maintain certification and all required continuing education units (CEUs).
- Growth and Funding our Future: Supports initiatives that enhance practice growth as well as retention of existing patients.
- Participates in activities which foster practice growth.
- Promotes same day access and is engaged in volume visit targets.
- Maintains an effective process for inventory control and medication supply utilization.
- Proactively manages staff schedules to minimize use of overtime, temporary staff, and registry.
- Works in collaboration with practice site manager to achieve revenue and cost targets.
- Physician/Provider Engagement: Assists in the creation and maintenance of an operationally efficient and physician/provider friendly work environment.
- Provides support to the onboarding of new physicians/providers.
- Rounds with physicians/providers daily to review staff issues and to address and resolve operational/clinical concerns.
- Engages physicians/providers in improving processes, workflow and EMR related concerns.
- Assists physicians/providers on issues related to patient care and safety.
- Reviews physician/providers satisfaction results and collaborates with manager/director to execute improvement plans.
- Miscellaneous: Fulfills additional job-related duties based on operational needs.
- Actively participates in meetings, committees and projects.
- Keeps abreast of current clinical standards via literature, educational events and internal and external resources.
- Participates in activities to enhance professional growth.
- Maintains licensure and completes required CEUs.
- Performs other duties as assigned.
Licensure:
Education/Experience Required:
- Graduate from accredited school of nursing.
- 5+ years of nursing experience.
- BSN preferred.
- Leadership experience preferred.
- Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman's Comp Laws if applicable.
Knowledge, Skills & Abilities Required:
- Good communication skills.
- Proficient with keyboard and computers.
- Good time management and organizational skills.
- Current RN Licensure in State of Illinois.
- Current CPR certification.
Physical Requirements and Working Conditions:
- Ability to work varying shifts any day of the week to meet needs of the site.
- Ability to work under stressful conditions and difficult situations.
- Ability to perform lifting/transfer activities relating to patient as needed.
- Able to respond quickly to patient needs and work at a fast pace.
- Work environment includes probability of exposure to adverse, hazardous materials while caring for the sick.
- Ability to assist in the evacuation of patients in the event of fire or other disaster.
- Routinely works with potentially infectious specimens and patients.
- This position will recognize needs and behaviors of a variety of patient age groups.
- Ability to travel to Advocate locations.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
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