Major Responsibilities:
- Clinical Care and Health Outcomes: Participates in the delivery of quality clinical care. Works closely with the healthcare team and physician to assure triage, telephone assessments, home therapies, and patient visits are consistent with established guidelines. Takes a lead role with the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries. Performs clinical duties as determined by the needs of the practice site(s) or as assigned by the manager.
- Supports a safe environment for patients and associates through effective monitoring of staff compliance with established standards of care, policies, procedures, and HIPAA compliance.
- Utilizes information to implement process changes and staff education.
- Leads and participates in site clinical integration activities.
- Identifies, evaluates, and resolves potential safety problems, including equipment maintenance issues.
- Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.
- Ensures AMG standing operating procedures are followed.
- Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.
- Holds clinical staff accountable to AMG rooming standards.
- Ensures timely management of EMR tasks, overdue orders, test result follow-up, and other patient follow-up.
- Demonstrates appropriate action and takes a lead role in emergency situations.
- Oversees approved site research activities.
- Ensures staff adherence to timely and accurate documentation of all patient care services.
- Acts as a role model and champion for Culture of Safety.
- Patient Satisfaction and Operations: Collaborates with the manager/director and physician leadership to maintain a patient-centered environment.
- Supports manager in monitoring data on a monthly basis, reviews with clinical staff, and develops improvement plans.
- Holds self and others accountable to adherence to AMG Service Standards.
- Participates in activities to evaluate and improve processes contributing to patient satisfaction.
- Responsible for conveying a professional image in compliance with AMG standards.
- Follows through and takes ownership of patient complaints.
- Fosters a pleasant and professional environment.
- Ensures adequate clinical staffing at all times.
- Assists in coordinating managed care issues and nursing updates.
- Evaluates service levels and operational procedures.
- Actively rounds on patients, associates, and physicians.
- Actively participates and/or leads team huddles.
- Growth and Funding our Future: Supports initiatives that enhance practice growth and retention of existing patients.
- Maintains an effective process for inventory control and medication supply utilization.
- Proactively manages staff schedules to minimize overtime.
- Works in collaboration with practice site manager to achieve revenue and cost targets.
- Maximizes team efficiency by utilizing all team members.
- Participates in activities which foster practice growth.
- Promotes same day access and is engaged in volume visit targets.
- Associate Engagement/Human Resources: Collaborates with the practice manager on Human Resource functions related to associates.
- Conducts regular staff meetings and daily huddles.
- Collaborates with the manager to conduct performance reviews on time.
- Demonstrates effective time management and problem-solving skills.
- Consistently ensures manager is informed of key events.
- Provides ongoing performance feedback to associates.
- Seeks opportunities to further educate and develop the associates.
- Assures all associates maintain certification and required CEUs.
- Physician/Provider Engagement: Assists in creating an operationally efficient and physician/provider friendly work environment.
- Rounds with physicians/providers daily to address operational/clinical concerns.
- Engages physicians/providers in improving processes and workflow.
- Assists physicians/providers on issues related to patient care and safety.
- Reviews physician/providers satisfaction results.
- Provides support to the onboarding of new physicians/providers.
- Miscellaneous:
- Actively participates in meetings, committees, and projects.
- Keeps abreast of current clinical standards.
- Participates in activities to enhance professional growth.
- Maintains licensure and completes required CEUs.
- Performs other duties as assigned.
Licensure: Nurse, Registered (RN)
Education/Experience Required:
- Graduate from accredited school of nursing.
- 5+ years of nursing experience.
- BSN preferred.
- Leadership experience preferred.
- Knowledge of OSHA, FMLA, ADA, DOT regulations, CDC guidelines, Workman's Comp Laws if applicable.
Knowledge, Skills & Abilities Required:
- Good communication skills.
- Proficient with keyboard and computers.
- Good time management and organizational skills.
- Current RN Licensure in State of Illinois and Current CPR certification.
Physical Requirements and Working Conditions:
- Ability to work varying shifts any day of the week.
- Ability to work under stressful conditions.
- Ability to perform lifting/transfer activities relating to patients.
- Ability to respond quickly to patient needs.
- Work environment includes probability of exposure to hazardous materials.
- Ability to assist in the evacuation of patients in emergencies.
- Ability to travel to Advocate locations.
- Ability to lift up to 35 pounds without assistance.
This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.
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