We Energies, a subsidiary of WEC Energy Group, is seeking a Residential Energy Services Consultant in our West Allis, Wisconsin location.
Job Summary
As the primary customer contact, the RESC proactively and reactively responds to the sales and service needs of residential and small commercial customers including service delivery, outages, energy quality issues, new services (permanent and temporary), outdoor lighting, rewires, relocations, hold-off clearances, removals (permanent and temporary), cut-offs, metering, client jobs, and billing inquiries for gas and electric customers.
Job Responsibilities
- Contact, establish, and maintain relationships with both new and current customers to discuss their wants, requirements, and service concerns.
- Work with homeowners, developers, contractors, consultants, engineering firms, and municipalities to establish new/expanded service.
- Consult with customers on service options and corresponding prices.
- Create/cancel work requests and applications, and other correspondence to customers, builders, and contractors.
- Coordinate installation with internal and external resources, negotiate timelines and required-by dates.
- Request plot surveys, boundary lines, and other missing information on work requests.
- Manage customer contact and expectations for service delivery by identifying and resolving potential issues to completion.
- Proactively manage internal work requests by identifying and resolving potential issues to completion.
- Provide notification for planned outages to affected customers.
- Respond to rate evaluations, bill inquiries, and various service functions.
- Initiate customer referrals and promote participation in various company programs, energy efficiency, focus on energy, and conservation measures.
- Determine availability of service.
- Apply standard cost guide information to give customers general costs for new service, rewires, relocations, and deactivations/removals.
- Determine and assign site visits and designs to appropriate personnel.
- Act on requests for site visits for central groups, customer contact centers, and customers to gather field information or determine if a job is design/non-design.
- Provide answers to technical questions from construction crews and customers.
- Identify options and alternatives to customer requests for service work.
- Perform gas energy audits and apply economic models for gas sales and gas main estimates.
- Share locations for potential new buildings, pool/deck sites, drain tile locations, etc.
- Process annexation orders and request addresses to be designated and assigned by municipalities for new premises.
- Respond to meter requests/removals and prepare documents for Meter & Service.
- Coordinate/schedule customer/company requested outages and hold-offs, including client jobs.
- Report emergency or outage information for gas and electric facilities to the appropriate service department.
- Respond to notifications of customer equipment violations/hazards by composing, scanning into STORMS, distributing letters to customers/municipalities, and following up for possible corrective actions.
- Coordinate, conduct, participate in, and track site utility meetings for new residential/small commercial developments.
- Provide customers, developers, and builders with appropriate contacts and applications/paperwork.
- Monitor schedules and provide ongoing communication of job status to all parties involved.
- Reconcile needs between customers, the company, and municipalities to resolve conflicts regarding service needs.
- Respond to customers regarding outages and be available for emergency/storm duty roles.
- Investigate and resolve customer inquiries and complaints.
- Perform We Care calls.
- Provide back-up support to expediting and ESC staff.
- Walk permits to ensure on-time delivery for small commercial/residential service.
Minimum Experience Required
- Applicant must have an associate degree (or equivalent education) in engineering, marketing, business administration, project management, or finance.
- Applicant must have at least three years of customer contact experience.
- Applicant must have a valid driver's license and meet the company's requirements for driving.
Official transcripts are required and should be submitted at the time of your application; they must be attached to the application or provided to HR within ten (10) days of the posting closing date. If you do not have your transcripts, please take the necessary steps to provide them prior to being scheduled for any testing.
End Date: 10/18/2024
The pay range reflects the minimum and maximum for the position at the time of posting and may be modified in the future. The starting salary/pay within the pay range will be based on several factors, as applicable, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, shift, travel requirements, collective bargaining agreements, and business and organizational needs. At WEC Energy Group, it is not typical for an individual to be hired at or near the top of the range for their role.
We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.
Learn more at Careers
WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected class.
EEO/AA policies and statements
#J-18808-Ljbffr
