JOB PURPOSE OR MISSION: Fills orders for drugs, monitors patient drug therapies and provides drug information; supervises and directs supportive personnel. Job is performed appropriately for the age population served, as defined in the department’s scope of service. Maintains compliance with all applicable laws and regulations for pharmacy and accrediting bodies including URAC. Responsible for department meeting legal and regulatory and accreditation requirements.
PERFORMANCE CRITERIA
CRITERIA A: Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
- Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
- Takes initiative in living our Everyday Excellence values and vital signs.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
- Keeps customers informed, answers customer questions and anticipates information needs of customers.
CRITERIA B: Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines, and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS:
- Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS:
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
- Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS:
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Initiates or redesigns to continuously improve work processes.
- Contributes ideas and suggestions to improve approaches to work processes.
- Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS:
- Effectively manages time and resources.
- Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Consistently looks for and uses resource saving processes.
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS:
- Effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
- Proactively reports errors, potential errors, injuries or potential injuries.
- Demonstrates departmental specific patient and employee safety standards at all times.
- Demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS-COMPETENCY REQUIREMENTS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
- Assists specialty processes through to completion.
- Answers phone quickly and assists customers.
- Intakes and processes referrals through to completion.
- Performs patient onboarding and assessments of new specialty prescriptions and records all interactions with patients and providers in specialty pharmacy software platform.
- Collaborates with pharmacy department, technicians, patients and providers.
- Ability to work in a fast-paced environment.
- Possesses a positive attitude, exceptional customer service.
- Possesses excellent organizational and time management skills while simultaneously managing multiple projects.
- Accurately enters prescription information into the computer along with demographics, insurance, clinical data, prescription, and shipping information for new orders and prepares and dispenses the prescribed medicines in a timely fashion.
- Takes initiative in identifying customer needs before the customer asks.
- Participates in teamwork willingly and with enthusiasm.
- Keeps customers informed, answers customer questions and anticipates information needs of customers.
- Practices diligence in fulfilling the regulatory and legal and accreditation requirements of the position and department.
- Maintains accurate and reliable patient/organizational records.
- Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
- Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
- Makes conscious effort to effectively utilize the resources of the organization — material, human, and financial.
- Maintains ongoing training and education assignments to meet legal and regulatory and accreditation requirements.
- Complies with URAC requirements for department.
- Understands and complies with the 340B referral process and 340B retail pharmacy program.
- Establishes and maintains relationships with all stakeholders and customers of the pharmacy.
- Oversees technician pharmacy staff while they are performing duties of filling, receiving, and dispensing activities and ensures that staff members adhere to policies, procedures, laws and regulations.
- Conducts drug utilization reviews to ensure appropriateness, efficacy, and safety related to medication use.
- Consults with patients and/or providers regarding the use of medications and potential drug interactions.
- Participates in the training of pharmacy staff.
- Demonstrates evidence of maintaining storage and record maintenance systems for providing safekeeping of medicines or pharmaceuticals.
- Provides clinical guidance and support to pharmacy technicians, staff pharmacists and interns.
- Performs clinical assessments and re-assessments on specialty prescription patients.
Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS: Retail pharmacy experience preferred.
EDUCATIONAL REQUIREMENTS: BS Pharmacy or PharmD.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS: Current non-restricted license.
HIPAA REQUIREMENTS: Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: Medical records w/ limit to job functions both paper and electronic, patient demographics, lab and radiology results, patient information related to surgery or appointment schedules, medical records related to quality/data, patient financial information and 3rd party billing, information related to patient location, religious beliefs, research information, and/or public health records, employee prescriptions, investigatory information.
SAFETY REQUIREMENTS: Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: Incident reporting, handling of wastes, sharps and linen, PPE, exposure control plans, hand washing, environment of care, patient identification, transporting medications, and receives meds and/or orders.
PHYSICAL REQUIREMENTS: May require standing or frequent use of computer keyboard and sitting for extended periods. May require lifting over 20 pounds. Talking and hearing and vision occur continuously in the process of communicating with customers and other employees.
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