WhyM Physicians?
While supervising 20 to 25 team members for multiple clinics, the Clinic Coordinator Supervisor ensures that patients, their families and guests have an unparalleled, excellent experience at the CSC. They will oversee a team of clinic appointment coordinators who serve as the face of the clinic(s) for patients and their families at the time of check-out. The supervisor will be responsible for overseeing the professional and efficient operation of the patient check-out process activities for a group of clinic(s) they support. They will actively promote the use and embrace technological enhancements to support the check-out and scheduling process. They will ensure the team works collaboratively with clinic management and staff to support the business needs of the clinics, which includes, but is not limited to, working wait/reschedule lists, answering clinic phones, responding to In-basket messages, processing MyChart scheduling messages, and working work queue reports.
Clinic Coordinators Supervisor Overview
Key responsibilities include but are not limited to:
- Supervises Clinic Coordinator functions for assigned areas to maximize productivity in support of corporate goals, while applying policies consistently and fairly.
- Oversees Guest Service/Assistance for assigned floor(s) of CSC and manages Patient Flow.
- Supervises Appointment Management.
- Ensures a safe, clean, secure environment by monitoring common areas and proactively intervening to avoid potential disruptions.
- Represents the Clinic at operations meetings such as Front Desk User Group, Dept. Leadership and collaboration meetings, and others as requested to help develop initiatives, guidelines and facilitate system-wide objectives and plans.
- Performs quality improvement and quality assurance functions related to patient, provider, and staff satisfaction.
- Demonstrates ability to provide care or service adjusting approaches to reflect needs of population served.
Minimum Qualifications:
- Associate degree in health care management, information systems, or related field.
- Knowledge of quality improvement and quality assurance activities in a clinic.
- Understanding of complex medical and surgical referrals and patient information coordination including electronic medical records.
- Three years plus of supervisory experience.
- Three plus years of successful front office and patient flow experience in a clinic/physician practice environment.
- Previous scheduling experience in a complex clinic setting required.
Location: 909 Fulton St SE, Minneapolis, MN 55455 (2nd Floor)
Hours: 1.0 FTE
Benefits: This is a fully benefit eligible position: Competitive wages, Health Care (including vision and dental), 401K, parking assistance, tuition assistance.
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