Work Location: États-Unis d'Amérique
Hours: 40
Pay Details: $23.75 - $31.50 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs.
Job Description:
The Retail Banker I is a Customer liaison that is integral to delivering TD’s Brand promise by utilizing financial expertise and consultative advice in advising Customers regarding banking solutions/needs. This role contributes to the achievement of business objectives that enable growth through identifying appropriate TD solutions that help Customers achieve their financial goals and optimize their relationship with TD.
Depth & Scope:
- Proficient in products, services and routine transactions in order to identify opportunities to educate on Bank products and services to Customers and/or refer them to appropriate team member or internal Bank partners, while ensuring a positive Customer experience.
- Requires a broad knowledge and understanding of the full product suite, services and processes of business area, and could be characterized by low to moderate complexity/risk.
- Makes product recommendations based on Customer needs and highlights product features and benefits that ultimately support Customers through challenging times and life events, save time and money, and exceed their needs.
- Utilizes Customer Relationship Management tools to proactively play a key role in Customer assessments, proactively identifies Customer solutions and lead-focused outbound sales activities.
- Evaluates issues, errors and problems based on practices and existing precedents or procedures.
- Explains detailed and/or complicated information within the team.
- Builds working relationships with customers and related teams.
- Participates in Customer outreach, servicing and advice activities to deliver on our unexpectedly human promise.
- Engages in conversations with customers about loan products, facilitates the application intake.
- Must maintain an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry).
Education & Experience:
- HS Diploma or GED.
- 1+ years related experience required.
- Teller experience (Preferred).
- Cross trained to take customer transactions.
- Superior Customer Service skills.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Sound judgment in decision making and effective problem solving.
- Proficient in Microsoft Office.
- Notary License (Preferred).
Customer Accountabilities:
- Delivers Legendary Experience by helping Customers, building relationships, delivering service and advice to TD Customers.
- Understands and supports the Bank's Customer Service Strategy; Delivers Customers end-to-end advice they expect.
- Serves as a Customer advocate in providing Customer resolution, proactive tips and insights on saving time & money.
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience.
- Establishes and nurtures Customer relationships by consistently displaying product knowledge.
- Utilizes the Customer relationship management tools to understand and gather Customer information.
- Engages in lobby leadership by orchestrating Customer flow.
- Understands Customer preferences with banking and educates Customers on self-service options.
- May act as a point of escalation for Customer questions or concerns.
- May perform a variety of (teller) transactions while monitoring fraud mitigation.
- Considers the impact of decisions on the well-being of TD, its Customers and stakeholders.
- Provides the highest level of Customer service when dealing with internal partners, vendors or our Customers.
Employee/Team Accountabilities:
- Participates fully as a member of the team, supports a positive work environment.
- Supports the team by continuously enhancing knowledge/expertise in own area.
- Participates in personal performance management and development activities.
- Contributes to a fair, positive and equitable environment that supports a diverse workforce.
- Acts as a brand ambassador for your business area/function and the Bank.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
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