ServiceNow Business Analyst - Performance Analytics Module
Capgemini is seeking an experienced ServiceNow Business Analyst for the Performance Analytics module with a proven track record of designing and deploying best practice process solutions as part of a ServiceNow deployment. The ideal candidate will work alongside the Platform Architect and Developer to understand the critical business and operational objectives of our customers, and assist with workshops to discover and deploy ITIL and Service Management based best practices that ultimately lead to a seamless implementation of the ServiceNow platform.
MUST live near these markets: Atlanta, GA; Chicago, IL; Dallas, TX
Key Qualifications
- A ServiceNow Certification in Performance Analytics module is ideal; or, other ServiceNow Certification.
- Prepare and lead process and platform requirement workshops with customer sponsors and key partners to provide guidance on standard methodologies, and document platform requirements.
- Consultative BA experience with at least 2 primary ServiceNow applications, including:
- IT Service Management
- Human Resources Service Delivery
- Customer Service Management
- Governance, Risk, and Compliance
- Service Asset and Configuration Management, including a thorough understanding of the Common Services Data Model
- IT Operations Management
- Strategic Portfolio Management
- Document, communicate and validate business, functional design, and process requirements throughout the customer engagement.
- Garner a thorough understanding of our customer’s as-is environment and identify areas of process/platform improvement in order to recommend solutions that gain process efficiencies, improve long-term platform sustainability, and increase adoption rates.
- Ensure all process related deliverables to customers are complete, consistent, high quality, on time and deliver valued outcomes.
- Design and document user acceptance test scripts to validate that the solution provided meets the operational requirements of our customer.
- Collaborate and contribute to the organization to support continuous improvement of our team’s abilities to deliver significant and timely engagements for our customers.
- Maintain a high level of knowledge in ServiceNow products, processes, standard methodology, capabilities, and features.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and lead their business by harnessing the power of technology. The Group is guided every day by its purpose of igniting human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, motivated by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.
Minimum Qualifications
- Minimum 3+ years of consultative experience in process definition, improvement, and re-engineering for customers who are adopting the ServiceNow platform and needing expertise with the Performance Analytics module.
- Sophisticated presentation skills, including the creation and delivery of professional PowerPoint presentations.
- Documenting client requirements as stories in the ServiceNow Agile module.
- ITIL V4 Foundations Certification is ideal.
- ServiceNow Certified Systems Administrator Certification.
What We Offer
Your career matters to you and is important to us too. Because your goals and needs are constantly evolving, we offer visibility, leeway and support to help you grow and progress in your career. This approach builds notably on our comprehensive competency framework, our personal development, training and career management programs, and our University innovative and business-focused learning curriculums.
We promote a culture of diversity. We believe working with dedicated individuals from different backgrounds and points of view is a strategic advantage and an ongoing opportunity. Diversity enriches our creative solutions and adds new value for our clients.
Capgemini is committed to building a workforce of employees with a diverse group of backgrounds and work experiences.
Disclaimer
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
