The Lumber Yard Manager is responsible for ensuring and providing excellent customer service, performing and supervising the tasks involved in the overall operation of the lumber yard and associated equipment.
Essential Functions:
- Embody the GHC culture of treating our team members as our #1 priority.
- Greet and assist customers in a positive, approachable manner. Answer questions and resolve customer concerns.
- Maintain a positive presence in the yard by providing excellent customer service. Hold team members accountable for providing exceptional customer service.
- With help from the General Manager give team members the support and guidance they need. Conduct one on one coaching sessions and meetings as needed with team members. Coach team members individually, with expectations and follow up.
- With guidance from General Manager, help supervise, train and develop lumber yard team members on policies and procedures.
- Regularly walk the lumber yard to find and address issues.
- Ensure a clean, well-stocked and merchandised yard for customers.
- Work with sales team and lumber desk to efficiently coordinate daily deliveries. Keep customers, sales team, and management apprised of any delays or discrepancies.
- Perform a variety of duties, such as but not limited to; assisting customers loading and unloading lumber and building materials, building loads as needed, operating trucks and equipment, delivering materials to homes and job sites.
- Manually carry building materials onto job site. Building materials, including drywall are often heavy and awkward and require precise placement on the job site while avoiding damaging materials or the surroundings.
- Oversee performance of routine inspections and preventive maintenance, including cleaning on assigned equipment and trucks. Refer defects or repairs to the garage manager and general manager. Keep accurate daily inspection logs as required by law.
- Oversee inventory management by ensuring customers are loaded properly, checking in freight, performing routine cycle counts, etc.
- Make sure all truck license plates are current and required documentation is in each of the trucks.
- Other lumber yard tasks as required. These may include; maintaining store grounds, assisting customers, straightening and cleaning the yard, cycle counts, equipment maintenance, etc.
- Ensure that all products are invoiced before leaving the store or yard.
- Always continue to make customers a priority while performing other duties.
- Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
- Help out in other departments as necessary.
- Follow all company policies and procedures.
- Other duties as assigned.
Work Competencies:
- Excellent customer service.
- Good at prioritizing tasks.
- Attention to detail.
- Ability to delegate tasks.
Supervisory Responsibility:
This position directly supervises the lumber yard team members.
Work Environment:
While performing the duties of this job, the employee is regularly exposed to outdoor weather conditions. The noise level in the work environment is usually moderate.
Physical Requirements:
The ideal candidate must be able to complete all physical requirements of the job with or without a reasonable accommodation.
- Prolonged periods of standing and walking throughout the day.
- Must be able to drive a truck for deliveries.
- Must be able to lift up to 80 lbs at times.
Position Type and Expected Hours of Work:
This is a full-time position, scheduled on the day shift, 45 hours/week. Mon - Fri 7am - 5pm.
Required Education and Experience:
- High School Diploma or GED.
- 1-2 years of supervision preferred.
- Experience managing a lumber yard not required but preferred.
- Valid drivers license; For-Hire Endorsement not required but preferred.
Benefits Offered:
- Medical Insurance.
- Dental, Vision, Short Term Disability, Long Term Disability, Cancer coverage, Accident Coverage, Life Insurance.
- 401k plan with employer contribution.
- Company paid $25k Life Insurance Plan.
- Employee discount.
- Vacation time.
Gillman Home Center provides equal employment
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