Profile
We offer remote work opportunities (AK, AR, AZ, CA, *CO, FL, *HI, IA, ID, IL, KS, LA, MD, MN, MO, MT, NE, NV, NM, NC, ND, OK, OR, SC, SD, TX, UT, VA/DC, *WA, WI & WY only).
Veterans, Reservists, Guardsmen and military family members are encouraged to apply!
Job Summary
Conducts data analysis to improve TriWest's operations through performance metrics, process improvement, and emerging technology. Collaborates with internal partners to identify and resolve processes and operational performance issues. Collaborates with Contact Center, Medical Management, Behavioral Health and other operational support areas on operational issues and needs for data analysis.
Education & Experience
Required:
- Bachelor's degree in Business Administration, Informatics, Statistics or related field, AND 3 years’ experience with data analysis, performance metrics, problem identification, and data reporting.
OR Any equivalent combination of education and experience from which comparable knowledge, skills and abilities have been achieved.
- Advanced Microsoft Excel and proficient with Microsoft Access, PowerPoint, Visio, and Outlook.
- Knowledge of statistical analysis, quality control, and performance metrics.
Preferred
- Knowledge of process improvement methodologies.
- Knowledge of workforce management concepts and methodology.
- Workforce Management software experience.
- ACD technology experience (Avaya, InContact, etc).
- Knowledge of Share Point, InfoPath and other Microsoft technologies for streamlining data and communications.
- Contact Center experience and knowledge of call center operations and terminology.
- SQL Data mining.
- VBA and other language coding.
Key Responsibilities
- Utilizes performance metrics to track actual performance against standards.
- Ensure data and process integrity and compliance.
- Develops, communicates, and coordinates execution of data-based recommendations for operational improvement.
- Compiles data, organizes into meaningful format, and analyzes performance levels, cost data, budget outcomes, and other specialized data to improve operational understanding.
- Identifies operational issues and trends, performs data reconciliation, and performs variance analysis, and develops data reports.
- Develops new ways to measure outcomes, performs data compilation and analysis to document business process outcomes.
- Uses on-going data collection and analysis to ensure attainable and reasonable standards are managed successfully.
- Compiles, analyzes, and communicates departmental, unit, and individual performance measurements. Develops monthly audit reports to track changes.
- Makes formal recommendations for changes in policies, procedures, systems, and other factors to maximize resources and increase efficiency. Makes recommendations for operational changes when performance levels fall below contract requirements.
- Assesses quality and system standards to ensure compliance with TriWest standards and government requirements. Conducts monthly audits of selected reports to track changes.
- Participates in the assessment of new technology to enhance operational outcomes.
- Develops or assists with the development and maintenance of new databases to track performance measures, costs, and operational data.
- Takes active steps to ensure data integrity.
- Collaborates with Workforce Management, Data Management and internal customers on operational trending, data analysis, and reporting functions.
- Regular and reliable attendance is required.
Competencies
- Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; Adapt to different styles; Listen critically; Collaborate.
- Computer Literacy: Ability to function in a multi-system Microsoft environment using Excel, Access, Word, Outlook, TriWest Intranet, the Internet, and department software applications.
- Coping / Flexibility: Resiliency in adapting to a variety of situations and individuals while maintaining a sense of purpose and mature problem-solving approach is required.
- Independent Thinking / Self-Initiative: Critical thinkers with ability to focus on things which matter most to achieving outcomes; Commitment to task to produce outcomes without direction and to find necessary resources.
- Information Management: Ability to manage large amounts of complex information easily, communicate clearly, and draw sound conclusions.
- Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements within a high volume, high stress environment.
- Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, within time constraints and with available resources; Detail-oriented.
- Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues.
- Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment.
- Technical Skills: Knowledge of workforce management concepts and methodology, statistical data analysis and statistical quality control; performance metrics, continuous process improvement; Writing skills, including structure and grammar; research skills; Expertise in report development, data presentation, and writing formal recommendations; Collaboration and project management skills; Ability to maintain confidentiality with proprietary issues.
Working Conditions
- Availability to cover any work shift.
- Works within a standard office environment, with less than 25% travel.
- Extensive computer work with prolonged sitting.
- Department of Defense security clearance.
Company Overview
Taking Care of Our Nation’s Heroes.
It’s Who We Are. It’s What We Do.
Do you have a passion for serving those who served?
Join the TriWest Healthcare Alliance Team! We’re On a Mission to Serve!
Our job is to make sure that America’s heroes get connected to health care in the community.
At TriWest Healthcare Alliance, we’ve proudly been on that important mission since 1996.
Benefits
We’re more than just a health care company. We’re passionate about serving others! We believe in rewarding loyal, hard-working people who are willing to learn as they grow. TriWest Healthcare Alliance values teamwork. Join our team, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and progressive compensation and benefits package that includes:
- Medical, Dental and Vision Coverage.
- Generous paid time off.
- 401(k) Retirement Savings Plan (with matching).
- Short-term and long-term disability, basic life, and accidental death and dismemberment insurance.
- Tuition reimbursement.
- Paid volunteer time.
*Annual base salary for Colorado, Hawaii and Washington State residents: $75,000-$95,000 depending on experience.
Equal Employment Opportunity
TriWest Healthcare Alliance is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our success. To that end, TriWest strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from all backgrounds to apply. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or any other consideration made unlawful by applicable federal, state, or local laws.
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