UX Auditor

Baymard Institute • Remote (OK, United States) • $200k - $250k / year • 6d ago

Are you good at analyzing UX on websites using heuristics? Do you like discussing the smallest of UX details?

We’re seeking a full-time remote UX Auditor for our auditing team.

Baymard Institute is an independent e-commerce UX research organization – beyond conducting our own large-scale research studies for Baymard Premium, we also conduct client-specific work in the form of ‘UX Audits’.

The Job

As a UX Auditor, you will be responsible for conducting client-specific UX audits. 90% of the job will be:

Analyzing the UX of some of the world’s largest e-commerce sites – this is performed as an extremely detailed heuristic evaluation using a proprietary system and workflow, where Baymard’s research catalog of 700+ e-commerce UX parameters is used as the weighted heuristic.
Identifying and prioritizing findings for the client site into a set of suggestions for improvement.
Writing it all into a 50-150 page report and presenting it to the client in a 2-hour video conference call.

Qualifications

We’re looking for the following qualifications for this role:

(7/7) Firm understanding of UX and user behavior – in this role, you will not conduct usability testing yourself with end-users, but rather be performing heuristic evaluations. This will require a firm understanding of UX and user behavior. Having experience with performing usability testing (remote or in-person testing) will be a plus.

(6/7) Finding attention to detail exciting – in each audit, we analyze the client site across 700 UX parameters; this requires an extreme level of attention to detail and excitement for exploring the smallest of UI nuances of a site.

(5/7) Rigor over time – while the typical audit project lasts just around 2 weeks, the auditing process itself and the underlying UX research dataset doesn’t change that much. The UX Auditor role requires that you have a high degree of stability.

(4/7) Ability to communicate UX in writing – the primary deliverable for an auditor is the 50-150 page audit report. You must be good at accurately describing complex flows and user behaviors in writing.

(4/7) Comfortable with client presentations – the audit report deliverable is always followed up with a 2-hour conference call to share your screen and walk the client through the audit report and key findings.

(2/7) Good understanding of web jargon – being able to describe the differences between ‘auto-complete’, ‘auto-fill’, and ‘auto-correct’ will be a necessity when presenting and discussing your findings.

Each of the above qualifications is weighted, 7 is the highest.

Note: This is not a UX Designer or a UX Researcher job. If you are looking for work as a UX designer, this role is not for you.

Other Job Specs

Salary: in accordance with qualifications, but typically in the range of EURO 35,000-60,000 per year / USD 45,000-65,000 per year before taxes, contributions, etc.
Start date: As soon as possible.
Location: This is a remote full-time position.
Language: We expect you to be fully proficient in written and spoken English.
Travel: is limited; expect only 0-1 week of optional travel each year.

How to Apply

If you’re interested in this position, please apply by sending all of the following documents:

A cover letter (1-2 page PDF) – describing how you fit the role and qualifications. (Required.)
A resume (PDF) or a link to your LinkedIn profile – describing your background and past experience. (Required.)
Record a 1-2 minute video where you quickly present yourself. (Required.)
Any samples or other documents: For example, heuristic evaluations you’ve performed, UX-related articles you’ve written, designs you’ve created, etc. (Optional.)

The deadline has passed. Received applications are currently being evaluated. (All applications and materials are treated confidentially).

Note: Based on the applications, a few selected candidates will be assigned a paid 10-hour hiring test, which will be the main evaluation criterion for the position.

Tip: if you want to prepare the best possible consider: