This on-site position is located in our Juneau Headquarters Office, in the State Office Building, in beautiful downtown Juneau, Alaska. This position is not eligible for telework.The Division of Investments with the Department of Commerce Community and Economic Development is recruiting for a Loan/Collection Officer 1/2 Flex (PCN 08-9079).What is a “Flex”? A “Flex” position offers the opportunity to advance from a Loan Collection Officer 1 to a Loan Collection Officer 2 upon successful completion of your training and probationary period. Typically, such promotions require applying for a new position in a different department or division. However, in this role, you can achieve career growth without needing to apply elsewhere. We are committed to your success and professional development within our team.
Our division is dedicated to providing exceptional customer service to the residents of Alaska. We seek individuals who are passionate about making a positive impact in the lives of those we serve. If this sounds like you, we encourage you to apply. We would be delighted to welcome you as a valuable member of our team.
Are you currently in banking? Do you have any office administrative experience? We believe this is the exciting new career path just for you!We train our loan officers to become experts on all commercial loan transactions that could lead to other advancement opportunities. This is a dynamic and adaptable position within our organization, designed to support the lending for all loan programs administered by the Division.
The successful candidate will be responsible for a wide range of tasks, including but not limited to: processing loan applications, reviewing creditworthiness, generating loan documentation, and resolving customer inquiries. This position may require working across multiple loan programs and adapting to evolving needs.
This individual will be a key contributor to the efficient and effective operation of our lending and servicing functions and will conduct the State's direct lending business with professionalism, integrity, accountability, and a spirit of continuous improvement.
Our organization, mission and culture:The mission of the Division of Investments team is to administer and service loan programs under the Department of Commerce, Community and Economic Development. These programs were primarily designed to promote economic development through direct state lending in industries and areas of the state that are not adequately serviced by the private sector.
The Investments team values a work-life balance, the team is a small, welcoming community of loan officers, collection officers, loan closers, accountants, and technicians. You will be part of a team that promotes economic development and works closely with small businesses and commercial fishermen throughout the State of Alaska.
Our dynamic team is seeking talented individuals like you to join us!Joining our team allows you to become part of a close-knit community where support, mentorship, and camaraderie abound including potential advancement within the division. Taking this position will enable you to build a solid core knowledge of lending practices by empowering you with the skills and knowledge necessary to excel in your role and reach your full potential.
The working environment you can expect:As this is an on-site position and not eligible for telework, you will be working in our headquarters office located on the 9th floor of the State Office Building in beautiful downtown Juneau. You will enjoy a collaborative atmosphere in a fully resourced and modern office space, with splendid views of Mount Juneau and the Gastineau Channel.
The 9th floor has a fully equipped and spacious break room, that you will have full access to, as well as easy access to various restaurants and coffee shops.
Our Investments team fosters a cooperative environment through staff empowerment, accountability, and professionalism.
Who we are looking for:To be successful in this position a candidate will need the following core competencies:
Learning: Uses efficient learning techniques to acquire and apply new knowledge and skills; uses training, feedback, or other opportunities for self-learning and development.
Analytical Thinking/Problem Solving: Uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Lending: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments.
Financial Analysis: Experience, demonstrated skills, and knowledge of the principles, methods, and techniques of analyzing individual and business financial statements. Evaluates key financial indicators relevant to lending.
Decision Making: Makes sound, well-informed, and objective decisions; perceives the impact and implications of decisions; commits to action, even in uncertain situations, to accomplish organizational goals; causes change.
To be successful in this position you should know the following:Perform outreach efforts of available loan programs by traveling to Alaskan communities and making public presentations, attending trade shows and workshops and meeting one on one with prospective borrowers.
Conduct inspections of all types of collateral used to secure the loans assigned; prepare inspection reports containing an analysis of condition and value. Take action or make recommendations to protect collateral as necessary.
Utilize complex proprietary software for all loan programs administered. Utilization includes entering data and customer correspondence, reviewing, and analyzing existing borrower information, managing timelines and workloads, and ensuring all entries are accurate.
Minimum Qualification for the Loan/Collection Officer 1:Any combination of education and/or experience that provides the applicant with competencies in:
- Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
- Attention to Detail: Is thorough when performing work and conscientious about attending to detail.
- Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
- Oral and Written Communication: Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral and written presentations; listens to others, attends to nonverbal cues, and responds appropriately.
- Reading: Understands and interprets written material, including technical material, rules, regulations, instructions, reports, charts, graphs, or tables; applies what is learned from written material to specific situations.
Equivalent to those typically gained by:
Any combination of preparatory post-secondary education and/or experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.
Definitions:“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
Special Note:Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments.
Some positions may require travel to rural areas in small conveyances.
Minimum Qualifications for the Loan/Collection Officer 2:Any combination of education and/or experience that provides the applicant with competencies in:
Analytical Thinking/Problem Solving: uses a logical, systematic, sequential approach to address problems or opportunities or manage a situation by drawing on one’s knowledge and experience base and calling on other references and resources as necessary.
Interpersonal Skills: Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations; is sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Legal, Government, and Jurisprudence: Knowledge of laws, legal codes, court procedures, precedents, legal practices and documents, Government regulations, Executive orders, agency rules, Government organization and functions, and the democratic political process.
Lending/Debt Collection: Knowledge of the principles, practices and techniques of lending and/or debt collection, perfected lien, and security instruments. This includes knowledge of applicable court procedures, processes, and actions.
Reasoning: Identifies rules, principles, or relationships that explain facts, data, or other information; analyzes information and makes correct inferences or draws accurate conclusions.
Equivalent to those typically gained by:
Any combination of preparatory post-secondary education and/or progressively responsible experience in lending, collections, banking, real estate (law, sales, management, appraising, assessing), title insurance or a closely related industry.
Definitions:“Competencies” means a combination of interrelated knowledge, skills, abilities, and behaviors that enable a person to act effectively in a job or situation.
“Typically gained by” means the prevalent, usual method of gaining the competencies expected for entry into the job.
“Training” and “education” in this guidance are synonyms for the process of acquiring knowledge and skills through instruction. It includes instruction through formal and informal methods (such as classroom, on-line, self-study, and on-the-job), from accredited and unaccredited sources, and long-duration (such as a post-secondary degree) and short-duration (such as a seminar) programs.
“Progressively responsible” means indicating growth and/or advancement in complexity, difficulty, or level of responsibility.
Special Note:Some positions may require experience specific to lending or collection of defaulted loans and/or in a specific program area such as agricultural loans, fisheries loans, or real estate investments. Some positions may require travel to rural areas in small conveyances.
At time of application applicant(s) are requested to submit:- A copy of academic transcripts (unofficial are okay, please ensure that the institution name/URL is listed on the transcripts) if using to verify that you meet the minimum qualifications.
- A professional cover letter per the instructions below.
- A current resume.
At time of interview applicant(s) are requested to submit:- Three (3) professional references that have had supervisory responsibility over you along with their daytime contact phone numbers;
- Copies of your three (3) most recent performance evaluations (if available), or three (3) professional reference letters.
Your cover letter should highlight the following:Be professionally written and include proper format, grammar, spelling and punctuation.
Highlight your experience in relation to core competencies listed for this recruitment.
Explanation of how your experience makes you the best candidate for the position.
Describe how you meet the minimum qualifications for the position.
Your cover letter will be considered a writing sample and will be used to help determine which applicants will advance to the interview phase of the recruitment and selection process.
FLEXIBLY STAFFEDThis position is flexibly staffed. The level of the job offer will be based on the selected candidate’s credibly possessed and proven competencies. If hired at the lower level, you will be promoted to the higher level after successfully completing the training plan and demonstrating competency in the work.
SUPPLEMENTAL QUESTIONSFor your application to be evaluated you must answer the Supplemental Questions. Be specific in your answers and tell us how you acquired the relevant experience. Please use complete sentences and proof-read your submissions when answering the supplemental questions. Your responses will be considered a writing sample and will be used to determine which applicants will advance to the interview phase of the recruitment process.
EDUCATIONIf post-secondary education is required to meet the minimum qualifications, you must fill in the Education section of the application. If you have not obtained a degree, please indicate the number of units completed. Copies of transcripts are required to verify educational credentials if used to meet the minimum qualifications for a position. Transcripts can be attached at the time of application or provided at the time of interview.
WORK EXPERIENCEIf using work experience not already documented in your application, also provide the employer name, your job title, dates of employment, and whether full-or part-time. Applications will be reviewed to determine if the responses are supported and minimum qualifications are clearly met. If they are not, the applicant may not advance to the interview and selection phase of the recruitment.
MULTIPLE VACANCIES
This recruitment may be used for more than one (1) vacancy. The applicant pool acquired during this recruitment may be used for future vacancies for up to ninety (90) days after this recruitment closes. Interested applicants are encouraged to apply to each recruitment notice to ensure consideration for all vacancies.
NOTICEQuestions regarding the application process can be directed to the Workplace Alaska hotline at 800-587-0430 (toll free) or (907) 465- 4095. If you choose to be contacted by email, please ensure your email address is correct on your application and that the spam filter will permit email from the 'governmentjobs.com' domains. For information on allowing emails from the 'governmentjobs.com' domains, visit the Lost Password Help page located at this link.
EEO STATEMENTThe State of Alaska complies with Title I of the Americans with Disabilities Act (ADA). Individuals with disabilities, who require accommodation, auxiliary aides or services, or alternative communication formats, please call 1-800-587-4095 in Juneau or TTY: Alaska Relay 711 or 1-800-770-8973 or correspond with the Division of Personnel & Labor Relations at: P. O. Box 110201, Juneau, AK 99811-0201. The State of Alaska is an equal opportunity employer.
WORKPLACE ALASKA APPLICATION QUESTIONS & ASSISTANCE
Questions regarding application submission or system operation errors should be directed to the Workplace Alaska hotline at 1-800-587-0430 (toll free) or (907) 465-4095 if you are located in the Juneau area. Requests for information may also be emailed to recruitment.services@alaska.gov.
For applicant password assistance please visit: this linkFor specific information in reference to the position please contact the hiring manager at:Name: Drake Peterson, Loan SupervisorPhone:(907) 465-2510
Fax:(907) 465-2103
Email: drake.peterson@alaska.gov
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