WalkMe is hiring a Billing Specialist to support our hyper-growth by providing financial and administrative services. While engaging with customers, you will balance and maintain efficiency of operations and secure revenue through accurate and timely invoicing. You will report to the Head of Global Revenue.
What You'll Own
- Complete billing tasks, produce invoices and credit memos in accordance with customers agreements
- Manage billing master data, including customer details and process internal requests for address, account and rate changes, account termination, account reactivation, recurring billing additions, etc.
- Analyze customer's account statements
- Provide support with customer and billing related queries
- Manage account balances and resolve inconsistencies
- Participate in implementing billing systems integrations
- Ensure we are adhering to finance and booking policies, and approval standards are met, per set requirements.
- Contribute to the team's mission to improve data flows, optimizing our processes, and ensuring accounting output is accurate.
What You'll Need to Succeed
- 4+ years experience in a similar role
- Bachelor's degree in business, accounting, or a related field
- Experience with basic accounting and business principles
- Working knowledge of spreadsheets (can maintain complex spreadsheets) and ERP system (We use NetSuite)
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