Job Title: Business Planning Analyst Lead
Location: Remote
Length: Long Term
About HTC Global Services:
Shaping careers since 1990 - our long-tenured employees testify to the work culture. Join our global employee base of 12,000 and help us bring human expertise to tech to deliver purposeful solutions that amplify value.
Primary Job Duties and Tasks:
- Change Strategy Development: Develop and implement a comprehensive organizational and individual-focused change management strategy tailored to the client's project.
- Conduct change impact analyses, assess change readiness, and identify key stakeholders to facilitate the needed change.
- Stakeholder Engagement: Engage with stakeholders at all levels to understand their needs, concerns, and expectations. Develop communication plans to ensure consistent and effective messaging throughout the project.
- Training and Support: Oversee the development and delivery of training programs to equip staff with the necessary skills and knowledge for the new system. Provide ongoing support and guidance to staff during and after the transition.
- Resistance Management: Identify and address resistance to change, employing tactics to enhance acceptance and minimize disruption. Facilitate discussions and workshops to address concerns and promote positive engagement.
- Feedback and Continuous Improvement: Establish feedback mechanisms to gather insights from employees on the change process. Use feedback to make iterative improvements to the change management strategy.
- Collaboration with Project Teams: Work closely with IT, project managers, and other teams to ensure alignment between technical and organizational change efforts. Ensure that organizational change considerations are integrated into project planning and execution.
- Reporting and Evaluation: Monitor and report on the progress of change management activities. Evaluate the effectiveness of change initiatives and provide recommendations for improvement.
- Additional Duties: Apply a structured methodology and lead change management activities. Apply change management processes and tools to create a strategy that supports the adoption of the changes required by a technology project or initiative.
- Identify, analyze, and prepare risk mitigation tactics for all change activities. Identify and manage anticipated resistance. Create actionable deliverables for the change strategy, including but not limited to: a communications plan, training plan, resistance management plan, and stakeholder engagement plan. Support, coach, and engage senior leaders, managers, and supervisors. Support organizational design and definition of roles and responsibilities. Evaluate and ensure user readiness. Identify and manage change champions. Lead a portfolio of change projects, as assigned. Define and measure success metrics and monitor change progress.
Specific Knowledge, Skills and Abilities (KSAs):
- Bachelor’s degree in Business Administration, Organizational Change, Organizational Psychology, MBA, or related field preferred.
- Experience and knowledge of change management principles, methodologies, and tools.
- Ability to establish and maintain strong relationships.
- Ability to influence others and move toward a common vision or goal.
- Flexible and adaptable; able to work in ambiguous situations.
- Organized with a natural inclination for planning strategy and executing tactics.
- Familiarity with project management approaches, tools, and phases of the project lifecycle.
- Experience with large-scale organizational change efforts.
General Knowledge, Skills, and Abilities (KSAs):
- Communication: Able to convey information, in both written and verbal formats, to individuals or groups in a wide variety of settings. Must have the ability to listen and process information provided by others effectively.
- Customer Service: Works well with clients and customers. Able to assess the needs of the customer, provide information or assistance to satisfy expectations, or resolve a problem.
- Decision Making: Makes sound, well-informed, and objective decisions.
- Flexibility: Is open to change, new processes, and new information. Has the ability to adapt in response to new information, changing conditions, or unexpected obstacles.
- Interpersonal: Shows friendliness, courtesy, understanding, and politeness to others.
- Leadership: Motivates, encourages, and challenges others. Can adapt leadership styles in a variety of situations.
- Problem-Solving: Able to identify, evaluate, and use sound judgment to generate and evaluate alternative actions, and make recommendations accordingly.
- Team Building: Encourages, inspires, and guides others toward accomplishing the common goal.
Education and Certifications:
- Bachelor’s or Master’s Degree in Business Administration, Social Work, or other related field.
- Prosci Change Management Certification; Equivalent work experience may be substituted for educational requirements - (Required).
Benefits:
At HTC Global Services our associates have access to a comprehensive benefits package that includes Health, Dental, Vision, Paid-Time-Off, Paid Holidays, 401K matching, Life and Accidental Death Insurance, Short- and long-term Disability Insurance, and a variety of other offerings.
Diversity & Inclusion
Our success as a company is built on practicing inclusion and embracing diversity. HTC Global Services is committed to providing a work environment free from discrimination and harassment, where all employees are treated with respect and dignity. Together we work to create and maintain an environment where everyone feels valued, included, and respected. HTC Global Services is proud to be recognized as a National Minority Supplier.
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