For over 70 years, Global Industrial has been an industry leader providing private label and brand name industrial equipment and supplies to businesses throughout North America.
We carry over one million industrial, material handling, and business products that are sold through our website, corporate salespeople, and full-color catalogs. We are constantly increasing our product offerings to meet the diverse and changing needs of our customers, which include small to large corporations, institutions, government agencies, and consumers across North America.
Responsibilities
- Expected outbound call volume of 35 to 55 per day.
- Reduce aging bucket 61+ to below 10%.
- Interact with client Accounts Payable Department regarding the status of payments in a fast, goal-oriented collections department.
- Identify areas of concern and provide effective problem resolution and suggestions regarding customer account status.
- Provide customer service regarding collection issues, process and review account adjustments, and resolve client discrepancies and short payments.
- Monitor and maintain assigned accounts.
- Handle high volume customer calls, account adjustments, and small balance write-offs.
- Accountable for reducing delinquency for assigned accounts.
- Track progress of accounts and update via company database for weekly aging report.
- Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
- Hours: 8:00 AM to 5:00 PM, Monday to Friday.
Competencies and Skills
- Minimum 2 years of collection experience.
- Previous experience in customer interaction.
- Strong attention to detail and goal-oriented.
- Experience with Excel is a plus.
- Strong problem resolution and reasoning abilities.
- Excellent written and verbal communication skills.
- Ability to prioritize and manage multiple responsibilities.
- Accounts Payable knowledge/experience is a plus.
- French bilingual is an asset but not mandatory.
EEO/AA Statement
Global Industrial provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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