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Job Category
Finance
Job Details
About SalesforceWe’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
The Finance & Strategy (F&S) team is the global champion for smart growth & operational alignment - delivering financial predictability & control, business accountability, insight to optimize decisions and resources, and shareholder success. We serve as a trusted advisor to the business to help inform and guide decision making through business partner support and innovative and insightful analyses. We are looking for bright, goal oriented individuals that will succeed in a fast-paced environment and thrive in building and improving process that will allow the company to scale with growth.
The Corporate Finance & Strategy Attrition team focuses on retaining $30B+ annualized recurring revenue (ARR). Serving as a source of truth and leader with vision for the Company’s externally disclosed revenue attrition metric, this team validates, reports, forecasts, and maintains revenue attrition and works cross functionally with key executives across a matrixed organization to provide decision support in retaining the Company’s subscription revenue base.
Reporting to the Sr. Mgr/Manager, Corporate F&S Attrition, this role focuses specifically on validation, reporting and distilling insights from large datasets. A successful candidate will work collaboratively across sales operations, customer success group (CSG), renewals, and F&S teams. The role requires strong analytical skills, steadfast focus on efficiencies, and attention to detail. A successful candidate will have a demonstrated ability to perform in-depth analysis, effectively communicate in a clear and concise manner and own processes from start to finish.
Responsibilities
- Build trusted relationships with key business partners, gaining a deep understanding of relevant business drivers and their historical trends.
- Own and complete the monthly attrition validation process, including ownership of the results.
- Partner with the Renewals team to implement the month-end processes and ensure the calculation of attrition is accurate.
- Distribute executive communications on the monthly results, including variances to Plan, Outlook and Forecast.
- Support the Investor Relations team through complex variance analysis of historical and future trends.
- Construct clear, cogent narratives with respect to financial outcomes related to Company attrition.
- Build succinct, clear presentations with key outcomes and actionable insights.
- Process inbound reporting adjustment requests from CSG based on the risk profile of request, address simple critical issues with the capacity to ramp to complex and communicate findings clearly with the field.
- Participate in cross-functional projects across F&S to continuously enhance reporting and efficiency to scale.
- Support ad-hoc reporting and scenario analysis as needed.
Required Skills
- BA/BS degree required; Finance, Economics or Accounting preferred.
- 2-4+ years FP&A experience or relevant field.
- Strong financial analysis, with the ability to take ownership of a critical process and to turn data into actionable insight.
- Self-starter with the ability to work independently and multi-task effectively in a fast-paced environment with changing priorities.
- Excellent written and verbal communication skills with the ability to explain complex issues in an understandable way.
- Ability to build relationships and collaborate with cross functional partners in renewals, sales ops, CSG, M&A and finance.
- Highly motivated, detail oriented, self-aware and responsive.
- Ability to navigate productive conflict and maintain composure under pressure.
- Preferred application knowledge of Google Suites with experience creating presentations for management.
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