Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Position Summary:
As a Senior Consultant for Med D Enrollment, you will support a variety of Resource Planning and Work Force Management Functions. You will be responsible for:
- WFM Application Management - Analyzing Schedules, short term forecasts and campaign performance. Managing Queue Monitoring process.
- Collaborate with key internal and external partners to gather and analyze needs and requirements for Short Term Forecasting.
- Manage projects related to a wide variety of financial, utilization, and business needs.
- Assisting in determining appropriate staffing levels and adjustment recommendations to meet budgeted targets.
- Maintain WFM data sources access, User Rosters and provide Operations leaders with user performance data.
- Interaction with senior leadership on a regular basis as well as facilitating meetings as needed.
- Be a self-starter, take initiative, drive your willingness to learn. Become a SME within the business.
Required Qualifications:
- 4+ years of Excel knowledge, building macros, generating reporting, analyzing trends.
- A combination of two or more qualifications listed below:
- Collaborate with key internal and external partners to gather and analyze needs and requirements.
- 2 years’ experience with projects related to a wide variety of financial, utilization, and business needs.
- 2 years assisting in determining appropriate staffing levels and adjustment recommendations in order to meet budgeted targets.
- 2 years maintain WFM data sources access, User Rosters and provide Operations leaders with user performance data.
- 2 years of Verint Experience, Data Analysis, Building Filters in Verint for Site Campaigns.
- 2 years of Queue Monitoring, analysis on determining if we are over or under scheduled in each specific queue and communicating out the scheduling rate and forecast.
- 2 years of multi-site oversight, communication, leading the business and vendor teams, and training on WFM knowledge, skills, and abilities.
- Project Management Experience - Leading a project through start to finish with minimal guidance.
- Communication to internal and external business partners.
- 2 years Real Time Data Analysis including call center or backend operations reporting.
Preferred Qualifications:
- Preferred knowledge or skills in:
- Analytical thinking
- Microsoft Excel
- Communication
- Attention to Detail
- Proactive thinking
- Verint - Workforce Management Tool
Education:
High School diploma or GED required. College BA/BS Degree preferred.
Pay Range
The typical pay range for this role is: $43,700.00 - $102,000.00. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit jobs.CVSHealth.com/benefits
We anticipate the application window for this opening will close on: 04/05/2024
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
CVS Health is committed to recruiting, hiring, developing, advancing, and retaining individuals with disabilities. As such, we strive to provide equal access to the benefits and privileges of employment, including the provision of a reasonable accommodation to perform essential job functions. CVS Health can provide a request for a reasonable accommodation, including a qualified interpreter, written information in other formats, translation or other services through ColleagueRelations@CVSHealth.com. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
