Job Description: SummaryIndividual will be instrumental in developing a robust framework and building out a platform that will allow for the effective management and implementation of the collections processes to manage the day-to-day process and operations involved with collections on overdue/delinquent accounts. Reviews and develops policies and procedures and ensures compliance. Initiates demand letters, outbound calls, and handles raised issues. Monitors collections activities for quality. The individual will work in a deadline oriented, high-responsibility, high-energy environment and will report directly to the Director, Revenue Assurance. This highly visible position entails considerable interaction with the front, middle and back office groups.
Main Responsibilities- Manages all activities in the accounts receivable function. Ensures timely collection of payments and maintains accurate records and control reports.
- Reviews applicable accounting reports and accounts receivable register to ensure accuracy.
- Work with Accounts Receivable Team (of at least 1 team member) on a day-to-day basis and responsible for the performance of their roles.
- Develop and implement collection policies and procedures to avoid excessive outstanding credit and ensuring that the company policy on recoveries is followed.
- Implement, update and maintain proper desktop procedures, policies and control narratives related to debt collection policies.
- Lead the collaboration effort with cross-functional departments (i.e., Operations, Credit, Accounting, Sales, etc.) to remove process roadblocks to ensure effective credit and collection practices.
- Develop, maintain, and analyze metrics to track operational productivity and receivable aging.
- Create and present metrics and monitoring/dashboards to provide management awareness of AR activities, status and risks.
- Prepare and/or review analyses of accounts and other monthly reports.
- Continuous improvement of the account receivable processes.
- Arrange with customers in cases when non-payment occurs.
- Keeping records of all correspondence regarding payment collection.
- Act as the point person to research and resolve more complex customer inquiries, collections disputes, and find opportunities for implementation of operational efficiencies.
- Contact customers via phone and email to collect any unpaid or outstanding accounts receivable balances; identify and implement operational improvements around this process.
- Review and resolve any unapplied cash, duplicate payments, over-payments, and refund requests.
- Participate as a subject matter expert in system and product implementations that have AR impact. This includes providing design requirements and participate in testing.
Experience & Technical Requirements- Undergraduate degree or equivalent experience in accounting, finance, economics, or business preferred; or an equivalent combination of experience, education, and training.
- Experience managing a collections team or staff and/or contractors.
- Demonstrated proficiency of accounting principles, collections related policies, and collections standard processes and procedures.
- High level of proficiency in Excel and the MS Office Suite required; advanced functionality including pivot tables.
- Strong verbal and written communication skills including presentation skills (i.e. presenting status updates and reporting to senior management).
- Excellent organizational and analytical skills with an eye for detail and accuracy.
- Outstanding leadership and managerial skills.
- Ability to explain complex ideas in a cohesive and clear manner.
- Ability to prioritize tasks and be able to respond quickly to changes in priorities.
- Ability to work in a collaborative team environment.
- Ability to accurately analyze large sets of numerical data.
- Ability to handle multi-task and prioritize multiple projects.
- VBA and/or SQL experience preferred.
- Highly confident, articulate individual who is a team player and works well with others.
Why join usAt bp, we support our people to learn and grow in a diverse and challenging environment. We believe that our team is strengthened by diversity. We are committed to fostering an inclusive environment in which everyone is respected and treated fairly.
There are many aspects of our employees' lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, and excellent retirement benefits, among others!
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Travel RequirementNegligible travel should be expected with this role.
Relocation Assistance:This role is not eligible for relocation.
Remote Type:This position is a hybrid of office/remote working.
Legal Disclaimer:We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.
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