Senior Program Manager - Payments, International Emerging Stores Payments
As one of the largest e-commerce companies in the world, Amazon processes billions of secure online transactions via a number of payment mechanisms, including credit cards, direct debit, and electronic gift certificates. Transactions are processed on behalf of thousands of merchants, including Amazon.com. Amazon is known across the globe as the most trusted company on the Internet. We are committed to delivering an exceptional customer experience.
International Expansion Payments includes larger payments teams such as software development, product management, and technical operations. This team is responsible for driving the best payment experience for international customers by launching local payment methods and additional payment features.
This role is responsible for managing product/project launch, and driving and ensuring success of the objectives to improve customer experience. This role requires serving as a hands-on analyst, resolving escalations, and managing Payments' partners and internal clients. It is critical that the successful candidate can communicate effectively internally across teams and externally with partners, both written and verbally.
The ideal candidate is a motivated self-starter who can work independently in a fast-paced, ambiguous environment with limited supervision. They must be a fast learner, capable of quickly absorbing the nuances of Amazon's varied payment offerings as well as the behavior of Amazon's internal systems. They will be analytical in their decision-making, with the demonstrated ability to drive issues to completion and have a passion for supplying their clients with data.
Key Job Responsibilities
- Manage cross-border payment roadmap and relationships with third-party partners and internal teams to execute the roadmap.
- Define the program (mission, vision, tenets), set objectives, analyze data, drive improvements.
- Articulate scope, timeline, owners, risks, and the steps to mitigate those risks.
- Accelerate progress by driving crisp and timely decisions, clearing blockers, and escalating appropriately.
- Recommend and drive projects to improve customer pain points within the larger Payments organization and services across Amazon.
- Work with technology and operations teams to drive payment processing performance improvement after launch.
- Define metrics for assessing performance and trends.
BASIC QUALIFICATIONS
- 7+ years of program or project management experience
- 7+ years of owning program strategy, end-to-end delivery, and communicating results to senior leadership experience
- 7+ years of defining and executing against program timeline & requirements experience
- 7+ years of managing stakeholders in cross-functional projects experience
- Experience using data and metrics to determine and drive improvements
PREFERRED QUALIFICATIONS
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design, or related field
Posted: September 25, 2024
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