Lexus Escondido is currently looking for a Loaner Car Representative/Service Cashier with outstanding customer service skills.
This position will be responsible for the daily process of loaning out and checking in loaner cars to our customers, as well as greeting customers and directing them to the appropriate parties.
We Offer:
- Great potential for advancement!
- Medical, dental, and vision insurance
- Company-paid life insurance
- 401k matching program
- Excellent culture
Major Essential Duties:
- Ensure that all loaner cars are checked in and out according to the current policies and procedures.
- Ensure that all loaner cars are neat, clean, properly maintained, and accounted for.
- Follow up on customer needs and issues as it relates to loaner cars.
- Assist customers with Bluetooth and navigation questions.
- Assist Hertz/Enterprise with issuing loaners to expedite the process when necessary.
- Answer and direct incoming service department phone calls.
- Maintain a professional appearance.
- Other duties as assigned.
Qualifications:
- Two to three years of customer service experience and/or training; or equivalent combination of education and experience.
- Demonstrated strong customer relations skills, proficient at identifying and relating to the customer inquiry.
- Must be able to communicate effectively verbally and in writing, with attention to detail.
- Must be computer literate.
- Must exhibit a professional appearance and demeanor.
- Must have a valid driver's license and at least three years of driving experience.
- Must have a clean driving record.
We are an EOE/M/F/D/V employer and support a drug-free workplace.
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