Areas of Interest
Commercial Banking
Pay Transparency Salary Range
Not Available
Application Deadline
09/26/2024
Company Overview
BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial.
Summary
You place great value on building meaningful relationships, leveraging your excellent interpersonal skills. You find satisfaction in helping others by offering sound advice. You are a teacher and developer by nature, enjoying a well-structured, collaborative environment. Bring your knowledge, skills, and abilities to us and watch your career grow in our call center as a Care Team Manager.
Job Description
The Care Team Manager leads, develops, and supports an assigned team of Personal Bankers to deliver an exceptional client experience on every interaction. This role develops and executes strategies, procedures, guidelines, and processes for continuous improvement within the contact center. The Care Team Manager demonstrates passion for exemplary service by building a high-performing team, driving results, leading change, and managing risk. This role promotes employee development, positive client experiences, and adapts to meet evolving client and technology expectations. The Care Team Manager removes barriers, encourages, and coaches their team to achieve goals and objectives, while monitoring performance across multiple client interaction channels including phone and digital. This role collaborates with local leadership in the New Mexico and Tulsa markets.
Team Culture
You will join a highly engaged, collaborative team that supports, encourages, and grows with you. We respect, honor, and praise one another for a job well done. We are transparent, involved, and committed, celebrating each other’s wins, big and small.
How You'll Spend Your Time
- Supervise the daily work of Care team personnel, preparing and documenting behavioral coaching sessions, and coaching employees to achieve goals in communications with clients.
- Monitor employee performance, quality assurance, and productivity reports to ensure standards are maintained and goals are achieved.
- Provide resolutions for complex consumer account-related problems and establish internal work procedures consistent with departmental goals.
- Support new hire training and onboarding processes, achievement milestones, and graduation criteria.
- Ensure team members achieve performance expectations through ongoing performance management and development planning.
Education & Experience Requirements
This knowledge is typically acquired through an Associate’s degree in business or a related field and 2-4 years of customer service and/or supervisory experience; or 5-7 years of equivalent work-related experience.
SKILLS:
- Advanced knowledge of consumer banking products/services and financial services delivery systems.
- Advanced knowledge of bank operations or contact center operations.
- Demonstrated ability to coach and lead others.
- Excellent verbal and written communication skills.
- Strong computer skills and problem-solving abilities.
- Ability to make quality decisions in a fast-paced environment.
- Strong time management skills.
- Digitally adept and able to lead change.
Working Conditions & Physical Requirements
Office
Salary Range: $58,416 - $85,140
Advertising Source
SF-IND
BOK Financial Corporation Group is a stable organization that provides excellent training and development to support long-term careers. With passion, skill, and partnership, you can impact the success of the bank and your career! Apply today for your next career opportunity!
The companies in BOK Financial Corporation Group are equal opportunity employers.
