Microsoft Cloud Operations + Innovation (CO+I) is the engine that powers Microsoft's cloud services. Microsoft Cloud Operations + Innovation is responsible for designing, building, and operating our unified global datacenters, managing the supply planning and capacity utilization of our unified infrastructure, and is responsible for all of the operations needed to run the physical infrastructure (including supply chain, hardware, power, security, and workflow teams).
The Data Center Demand and Strategic planning (DDSP) organization is seeking a Business Analyst to help drive world-class processes, data quality, and fidelity in DC demand creation, publication, and communication to cross-organization stakeholders and leadership. This role is responsible for ensuring on-time high-quality Demand forecasting deliverables and effective communication through process creation, data analysis, and integration with CO+I process.
This critically vital role requires an individual who can expertly drive execution excellence, compliance, and business enablement using deep data insights and processes to improve Demand forecasting. Responsibilities include developing and improving processes for DDSP operations, collaborating with stakeholders across functions and metrics, ensuring compliance with policies and standards, and implementing and monitoring risk control measures. This role requires extensive cross-group coordination, agile workload management, analytical approach, excellent communication skills, and a willingness to engage globally.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.
- This role is located either in one or all hub locations - Atlanta, GA, Washington, D.C., Redmond, WA, San Antonio, TX, or Phoenix, AZ.
- Relocation support will be provided, and successful candidates must relocate or reside within 50 miles of the hub office location.
- This role is eligible for hybrid or remote work, up to 50%.
Responsibilities- Support the development of scalable operating processes that deliver a consistent and excellent experience for our Demand creation, partners, and field stakeholders.
- Compile comprehensive and accurate SLT facing reports on a timely basis.
- Support day-to-day operations with ad-hoc analysis.
- Support demand planning in S&OP and Executive S&OP.
- Build and manage key relationships needed for demand planning. Drive collaboration and alignment on plans; cross-functional relationships.
- Guide business leaders with confidence in your analytics and reporting to ensure smooth execution.
- Summarize and clearly communicate data analysis assumptions and results.
- Execute processes in a compliant manner with a focus on reducing cycle time, improving planning forecast, analyzing root causes, and driving change management.
- Develop road mapping of Data science and business workstreams to ensure Microsoft is poised for long-term success.
- Improve process maturity by aligning and optimizing processes across lines of business, and prioritizing engineering, data science, process, and policy opportunities.
- Leverage subject matter expertise and stakeholders to assess demand trends and workstream trends to develop early insights and callouts.
- Represent the voice of the DC Demand across multiple groups within Microsoft using various listening mechanisms to capture feedback and growth opportunities and use them to influence DDSP roadmaps.
- Establish a global network and be a trusted advisor for Demand creation and managing escalations globally.
- Apply a continuous improvement mindset to everything we do, using data and business insights to improve Partner Experiences, partner transactional Quality, tools, and communications modes.
Live the Microsoft values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
QualificationsRequired Qualifications- Bachelor's Degree in Statistics, Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, or related field AND 2+ years experience in data analysis and reporting, business intelligence, or business and financial analysis.
- OR Master's Degree in Mathematics, Analytics, Engineering, Computer Science, Marketing, Business, Economics, or related field.
- OR equivalent experience.
Other RequirementsThese requirements include, but are not limited to, the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Preferred- Ability to identify and implement industry best practices to improve existing processes; demonstrable achievement within a results-driven, highly ambiguous and dynamic environment.
- Self-driven and highly motivated, with an ability to interpret and translate existing processes, program guides, and work instructions into optimized processes that align with BPM format requirements.
- Customer obsessed – always striving to meet or exceed customer expectations.
- Creativity and judgment to develop innovative solutions to complex problems.
- Able to relate and communicate effectively at different levels, across different cultures. Excellent communication skills, both written and verbal, with the ability to clearly articulate complex subjects to a global audience.
- End to End Systems Thinker that leverages data to identify opportunities for process improvement.
Business Analytics IC3 - The typical base pay range for this role across the U.S. is USD $83,400 - $167,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $108,900 - $183,000 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay.
Microsoft will accept applications for the role until July 15, 2024.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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