SUMMARY: The Family Care Manager facilitates and implements direct services and engagement to the children and families at risk of a removal episode. Engages the families by providing strength-based and solution-focused services aimed at restoring families in crisis to an acceptable level of functioning. The Family Care Manager works closely with the Clinical Engagement Specialist and Family Advocate to provide services through a team approach to help the family remain intact. Handles or carries a reduced caseload to assist with intake screening. Serves as primary point of contact for DCF Child Protective Investigators to accept and screen cases as part of the SDMM model.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned.
- Provides recommendations and makes referrals based on needs of the family.
- Provides direct services to families on the triage list prior to assignment to Diversion or other community services.
- Acts as a liaison for other service providers to refer and link families to services.
- Assists in the development of a crisis/safety plan in conjunction with DCF/CPI.
- Facilitates initial case review of all new cases and assists in the assignment of cases based on Team strength.
- Assists DCF Child Protective Investigators in offering solutions for families considered high risk upon referral.
- Serves as primary point of contact for DCF Child Protective Investigators to accept and screen referrals on a 24-hour on-call basis that will enter the FIRST Program.
- Provides case management and family preservation services to families with problems of emergency or crisis nature.
- Responds to referrals in accordance with timeframes in the contract.
- Responsible for assessing initial risk and safety to the children and determining if the program is appropriate for the family.
- Works with families to identify goals and develop a plan to complete the goals.
- Connects family with all needed services within the community.
- Follows up and obtains information and recommendations from all providers working with the family.
- Plans and facilitates Family Team Meetings as needed and appropriate.
- Completes all appropriate documentation for each family.
- Monitors child and family progress in the implementation and execution of the preservation plan.
- Communicates with Clinical Engagement Specialist and/or Family Advocate (as appropriate) on a daily basis about changes and/or concerns regarding families.
- Follows all program policies and procedures to ensure the protection and safety of children in the program’s care.
- Maintains case records for all families and inputs services provided and assessments into FSFN.
- Must be willing and able to work after hours, be on call, and deal with emergency situations.
- Must be able to work independently and manage time appropriately.
- May be called to testify in court.
- Other assigned duties as assigned.
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE: BSW or BA in social work or related human services field with three years’ experience in child welfare or a related human services field. Master's degree in social work or other related human services field with two years’ experience in child welfare or related human services field preferred. Child Protection Professional Certification required.
Basic skills and general knowledge include the following:
- Well-developed interpersonal and relationship-building skills
- Efficient time management and scheduling
- Small group meeting management and Family Team Conferencing
- Elevated knowledge of community services in all facets
- Proficiency in FSFN (Florida’s Safe Family Network)
- Ability to work effectively under high stress situations
- Training in abuse and neglect of children
- Competence in identifying risk and safety
- Ability to write risk assessments
OTHER REQUIREMENTS:
- Valid and current driver’s license; appropriate insurance and reliable car.
Florida & Georgia: Bodily liability insurance in the amount of $100,000/claim; $300,000/incident.
- Must submit to and pass an employment drug test.
- Must submit to and pass random drug tests during employment.
- Must successfully pass all background screens as required by the state.
- Advanced computer skills in Windows environment.
- Advanced computer skills in Microsoft Office including but not limited to: Access, Word, Excel, PowerPoint, Publisher, and Visio.
- Must complete a minimum of 40 hours of in-service training annually.
REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions and deal with several abstract and concrete variables. Ability to formulate opinions and recommendations that are applicable over a wide array of programmatic functions.
CULTURAL COMPETENCY: Ability to relate, understand, accept, and interact in a culturally sensitive manner.
LANGUAGE SKILLS: Ability to read, analyze, and interpret professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of employees, managers, clients, and the general public.
MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit; use hands and fingers to handle or feel; reach with hands and arms; talk, listen and stand and walk to interact with the children. Specific vision abilities required by this job include close vision, and ability to adjust focus. The employee must be able to lift and/or move up to 25 pounds.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.
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