POSITION: Portfolio Manager
COMPENSATION: Pursuant to state regulations, the salary range is $110,000-$125,000 plus bonus potential. Eligible to participate in the company benefits plan. We offer health, vision, dental, and pet insurance. We offer a 401(k) retirement plan, student loan assistance, licensing and continuing education reimbursement, parental leave, and housing allowances or gifts.
SUMMARY
The Portfolio Manager is primarily responsible for overseeing on-site operations from the corporate level across an assigned portfolio of residential housing communities. This position requires a combination of operational and strategic focus while directly managing the on-site leaders toward achieving operational excellence in accordance with Cardinal Group and client standards. The incumbent is responsible for all aspects of their assigned communities, including compliance, staffing, resident satisfaction, occupancy, achievement of revenue targets, expense management, and other budgetary goals. This leader will provide our clients, our on-site Community Managers, and our residents with exceptional service in the execution of their essential functions.
RESPONSIBILITIES (Including but not limited to)
Portfolio Oversight:
- Ensure adherence to the responsibilities and obligations of the Company’s Property Management Agreements (PMAs) in close collaboration with the Director, Operations and with the CGC legal and compliance teams while serving as the key point of contact between Cardinal Group HQ and the on-site teams for each assigned portfolio of communities.
- Directly manage each on-site Community Manager, including providing operational support, guidance, direction, professional development, performance management, and ensuring the execution of their essential functions in accordance with expectations.
- Assist in the onboarding of new Community Managers, including leading the preparation and execution of the orientation agenda and continued mentoring, additional training, or support needed from hire through the first 90 days of employment.
- Accountable for various key financial components related to community operations, including payroll, bonus processing, accounts receivable, budget variance, etc.
- Regularly work to increase the level of engagement, team member satisfaction and experience of all HQ and on-site team members within assigned communities.
- Lead the planning, logistics, and execution of the TURN process for each community within the assigned portfolio of communities, including vendor management, invoicing, scheduling, etc.
- Conduct weekly or bi-weekly group calls with Community Managers from each of the assigned communities within the portfolio.
- Monitor and instill urgency related to staffing, including Team Member retention, job posting, candidate sourcing, interviewing, hiring, and onboarding.
- Ensure adherence to client-required reporting processes, templates, and schedules. This includes, but is not limited to, the annual planning and budget preparation process, weekly and monthly reporting, and monthly financial reporting in partnership with the accounting team.
- Motivate the team through positive recognition and strong leadership giving emphasis on the company’s Culture of excellence, rooted in diversity, equity, and inclusion.
- Prepare, analyze, and communicate various reports weekly, monthly, quarterly, and annually aimed at tracking and forecasting community performance in each respective area.
- With direction from the VP of Operations and/or Director of Operations, prepare annual operating and capital budgets, marketing plans, and business strategy for all communities within the assigned portfolio.
- In alignment with the Director, Operations vision for the assigned portfolio of communities, implement, execute on, and revise detailed sales, leasing, and operational plans, programs, and processes that lead initiatives to achieve occupancy and revenue goals.
- Ensure that each assigned community adheres to all organizational policies, procedures and practices, follow professional and regulatory standards, and further organizational success through flawless execution.
- Travel to assigned communities required as the needs of the business dictate. Serve as temporary on-site managerial support in the absence of a Community Manager, whether due to open positions, leaves of absence, or other situations as needed.
Client Relations:
- Develop and maintain strong business relationships with property ownership, oversee property management review, and manage investor/owner communications and reporting.
- Lead monthly and quarterly calls with each client aimed at providing financial updates, operational metrics updates, general information, and to answer questions / receive direction.
- Coordinate and conduct regular inspections of assigned communities to ensure proper curb appeal, leasing and maintenance operations, and delivery of our brand promise to residents, team members, and the community at large.
- Acquire, maintain, and continually exhibit a strong understanding of community housing markets across the country; understand trends, economic cycles, and new development; and be prepared to proactively recommend and implement changes to ensure continued success regardless of market conditions.
Business Strategy:
- Provide operational assessments as assigned, including written reports for new or existing communities, articulating observations and recommendations for each facet of the assessment.
- Participate in annual business planning, Capex, PPM reviews, auditing, contract proposals, new business responsibilities, NAA lease reviews, and other administrative duties as assigned by the VP of Operations and/or the Director of Operations.
- Participate in new business presentations and assist the Business Development Team with deliverables including but not limited to budgets, market studies, and pricing exercises.
- Acquire and consolidate feedback and insights into company initiatives, operational processes, policies, and standard operating procedures.
- Collaborate with other Cardinal Group operators with the aim of generating strategic, operational, financial or investment recommendations for client consideration/implementation.
QUALIFICATIONS
- Bachelor's degree
- 3-5 years of relevant industry experience
- Skilled in developing and maintaining strong client relationships
- Successful leadership and motivation of direct reports in previous roles
- Excellent time management and organization skills
- Ability to meet strict deadlines and prioritize tasks
- Excellent analytical skills, attention to detail and a strong work ethic
- Ability to problem solve and find innovative solutions
- Willing to travel a minimum of 8-12 weeks per year
- Professional written and verbal communication skills
- Brings a positive attitude and great interpersonal skills required
- Ability to embody the Cardinal Culture and Cardinal’s Core Values every day
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Incumbents primarily work in an office environment but also have frequent exposure to outside of apartment buildings and in all areas of the property including amenities and have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the Team Member is regularly required to use hands to finger, type, handle, or feel and talk or hear. The Team Member regularly required to stand; walk; reach with hands and arms, and climb, stoop, or squat. The Team Member is often required to sit. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and must be able to work inside and outside in all weather conditions including, but not limited to rain, snow, heat, hail, wind and sleet.
The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Routine local travel is required to attend training classes, client visits, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position. Overnight travel required to attend company functions, training, property visits, and other situations necessary for the accomplishment of special projects that may be assigned from time to time.
The above job description is not intended to be an all inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their Team Leader.
