Work Location: Woodland Park, New Jersey
Hours: 30
Pay Details: $23.25 - $30.00 USD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon candidate's skills and experience, job-related knowledge, licensure and certifications, geographic location, and other specific business and organizational needs. As TD puts career development at the forefront of our colleague experience, it is not typical for an individual to be hired at or near the top of the range for their role.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Line of Business: Services bancaires personnels et commerciaux
Job Description:
The Banking Associate is a banking professional that is integral to TD’s Brand promise as they are accountable for delivering legendary Customer experiences in a Store location while accurately completing everyday banking transactions and offering advice and educational support on services, products, and tools to help Customers achieve their goals.
Depth & Scope:
- Performs a wide range of tasks across multiple areas within a Store location; to include processing customer transactions, opening new accounts and educating customers on all banking products and services.
- Utilizes TD's systems and tools to engage with the Customer to acquire and deepen relationships by providing advice and guidance to exceed the Customers' needs to ultimately attract, retain the Customer and make their experience legendary.
- Understands Customer financial needs to identify opportunities to promote and educate on products, services, and/or refer them to the appropriate team member or internal Bank partner, while ensuring a positive Customer experience.
- Accurately completes everyday banking transactions either on the Teller line or on the platform for Customers while uncovering their financial needs and educating on products, services and tools or refers to the appropriate expert.
- Services the Customer, on both the Teller line and platform as needed, with the ability to service Customers with opening/closing personal deposit accounts, everyday bank transactions, Debit Card/Credit Card Issues, Regulation E, Mobile and On-Line (digital) banking.
- Connects with Customers/Prospects, provides financial advice, and deepens relationships through lead management activities.
Education & Experience:
- High school diploma or GED.
- 1 year related experience required.
- Superior Customer Service skills.
- Teller experience (Preferred) / Must complete Teller training and part 1 of platform training.
- Strong organization skills to handle multiple tasks in a fast-paced environment.
- Excellent communication skills with ability to be concise, clear and consistent.
- Demonstrated effective problem-solving skills.
- Demonstrated ability to schedule and prioritize work.
- Demonstrated ability to work independently and within deadlines.
- Sound judgment in decision making and problem solving.
- Proficient in Microsoft Office.
- Notary License (Preferred).
Customer Accountabilities:
- Consistently executes appropriate behaviors to deliver a Legendary Customer experience.
- Has the ability to provide legendary Customer service while transacting, promoting, educating and referring TD Products to new and existing Customers.
- Knowledgeable in products and services to be able to act as an educator and advisor to Customers.
- Requires established Customer service skills to perform a broad range of both routine and multi-step Customer transactions.
- Establishes and nurtures Customer relationships by consistently displaying product knowledge.
Physical Requirements:
- Domestic Travel – Occasional
- Performing sedentary work – Continuous
- Sitting – Frequent
- Standing – Frequent
- Walking – Frequent
- Lifting/Carrying (under 25 lbs.) – Occasional
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world.
Our Total Rewards Package:
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical and mental well-being goals.
Additional Information:
We’re delighted that you’re considering building a career with TD.
Accommodation:
If you are an applicant with a disability and need accommodations to complete the application process, email the TD Bank US Workplace Accommodations Program.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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