About This Position
The role of the Print and Financial Services Specialist Project Manager is to plan, execute, and finalize project tasks associated with solutions related to the Patient Tools. The Print and Financial Services Specialist is responsible for coordinating the efforts of project resources (including vendors) to deliver projects according to plan. The Specialist is also required to oversee quality control throughout the duration of the project. In this challenging role, you will be expected to complete the set-up of new merchant accounts, boarding support, as well as maintenance changes to our existing merchants. This process will include researching and resolving exceptions to account set up rules and policies, verification of readiness for new merchant applications, and quality control audits of new merchant accounts and maintenance.
Key performance indicators for this role include meeting or surpassing client expectations, receiving a favorable rating from the client upon project completion, ensuring project completion is resolved within the expected time frame, and achieving project estimated revenue prior to the transition of the business account.
What You'll Do
- Ability to comprehend Data Dictionaries, file structures, and file formats
- Complete understanding of the Waystar solutions and how the solutions can be applied to the clients' business practices
- Direct and manage multiple client projects and facilitate a timely resolution of projects
- Serve as a liaison between the vendor and Primary Project Manager
- Proactively manage changes in project scope and devise contingency plans for these changes
- Identify and resolve service disruptions to the satisfaction of all parties involved
- Appropriately escalate incidents that compromise project deliverables to the appropriate personnel
- Timely execution of tasks and project deliverables
- Meet project financial objectives to comply with estimated project revenue
- Define project scope, goals, and deliverables that support operational business goals
- Effectively communicate project expectations with clients, project team members, and all involved parties
- Set and continually manage project expectations with clients and project team members
- Plan and schedule project timelines and milestones using operational appropriate tools
- Demonstrate effective written and verbal communication skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Vendor relations skills are strongly preferred
- Consistently reliable and accountable for actions
- Client and colleague relationship management skills
- Verification (quality control) of new merchant accounts
- Work to achieve and maintain positive working relationships and fluid communication among team members and with other departments
- Remain flexible and willing to assist the customer by working with our vendors and partners to accommodate changes or special requests whenever possible
- Perform other tasks and special projects as assigned by the Financial Services Implementation Manager
- Perform other duties and/or projects as assigned by management within the area of responsibility and control
- Travel may be required
What You'll Need
- Bachelor's degree is required
- Medical Practice experience
- Experience with the implementation of a system software
- Demonstrated experience in project management
- Ability to multi-task and prioritize effectively
- Serve as a liaison between client and internal project team
- Ability to adapt to various levels and possess influencing skills at all levels
- Quick learner and self-motivated
- Demonstrated problem-solving skills, process-driven, but able to work in a team environment
- Proficient in Microsoft Office application suite and basic computer functionality
About Waystar
Through a smart platform and better experience, Waystar helps providers simplify healthcare payments and yield powerful results throughout the complete revenue cycle. Waystar’s healthcare payments platform combines innovative, cloud-based technology, robust data, and unparalleled client support to streamline workflows and improve financials so providers can focus on what matters most: their patients and communities.
WAYSTAR PERKS
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Savings Account company match)
- Generous paid time off starting at 3 weeks + 16 holidays, including your birthday and volunteer time
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups
Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
